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Live medical answering service for doctors, physicians, and hospitals. To help doctors and physicians access quality 24 hour medical virtual answering services for the the best possible price.

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AireContact is a leading cloud hosted contact center software solution designed for companies of all sizes, from small and medium businesses to large distributed enterprises. Organizations can use AireContact’s inbound, outbound, and blended solutions to enhance agents’ productivity and improve the customer experience.

One of the core features at the heart of AireContact is its omni-channel capability. This solution can handle your traditional phone calls, as well as emails, chats, faxes, web call backs, and social media feeds (Twitter, Facebook, and LinkedIn). All interactions are streamed into a multimedia blended queue, allowing agents to track customer data across channels and provide a consistent response.

As a cloud hosted contact center solution, AireContact is quick and easy to set up, with no capital hardware expenses. This affordable solution delivers all the features and functionality that you’d expect from an enterprise-class product, including predictive dialer, ACD, IVR, skill-based routing, campaign management, reporting, and more. These features hone your competitive edge and optimize your contact center to deliver an unbeatable level of customer care.

Of course, all the features in the world won’t make a difference if your software is dependent on a slow and unreliable connection. While other solutions leave you with no choice but to rely on the public Internet, AireContact offers fully managed connectivity over AireSpring’s advanced IP network. This option helps ensure you receive exceptional voice quality with end-to-end QoS and 24/7 network monitoring.

For more information AireContact, please call 888-389-2899 or email sales@airecontact.com.

Visit our website at www.airecontact.com.

The leaders of Ameridial understand the drive to build your brand, constantly meet ever-increasing customer expectations while also improving acquisition productivity. In collaboration with our clients we have been building and deploying customized call center solutions that leverage our experience, expertise, responsiveness and flexibility to advance our clients business. Ameridial solutions support Customer Acquisition; Customer Service; Healthcare Solutions; and Retail & Consumer Good clients.

Ameridial is the perfect call center partner. We support our clients with customer care, overflow and after-hours support. We enhance your Customer Service, Marketing & Sales Programs whether you serve businesses or consumers. Our agents are trained to deliver the very same quality and performance you expect from your own in-house call center. Ameridial offers flexible, scalable, and cost-effective contact center solutions for both large and mid-size clients.

Ameridial was founded in 1987 and is a privately held company headquartered in North Canton, Ohio. Ameridial has over 700 work stations across 10 contact centers located in Ohio, Illinois, Maine, and North Carolina. Ameridial employs 1000+ Service and Sales Professionals who are ready to support your business needs and requirements.

For more information on Ameridial and our call center solutions please call us at 800-445-7128.
Visit our website at www.ameridial.com



Angel is a leading provider of cloud-based Customer Experience Management (CEM) solutions for Interactive Voice Response (IVR) and Contact Centers. These solutions enable mid-market and enterprise organizations to quickly deploy voice, SMS, chat, mobile, and Business Intelligence (BI) applications that all put the Customer Experience (CX) First. Angel’s solutions are built on an on-demand, software-as-a-service (SaaS) platform and require no investment in hardware, software, or human resources. More than 1,000 customers worldwide turn to Angel’s CEM solutions to delight their customers and their bottom line.


Key Benefits and Features

· Cloud-based platform

· No investment hardware, software or human resources

· On-demand toolkit, CX Builder, allows you to build voice applications in minutes

· Big data integration through web-based CRM systems and databases

· Robust, real-time business intelligence and analytics


Connect with Angel

Schedule a Demo

Request a Customized Pilot

1850 Towers Crescent Plaza
Tysons Corner, VA 22182

PH: 888.MyAngel (888-692-6435)
Contact: sales@angel.com
Web site: www.angel.com


At Ansafone, our corporate philosophy is to combine state of the art technology with old-fashioned customer service. With over 40 years of experience, we are the the fastest growing call center in Southern California and, with our center in Florida, span the country with 24/7 live customer support and service, every day of the year. Our range of services makes us able to support one of the most diverse client groups in the industry. By utilizing a multi-channel communication approach, we ensure that your business stays connected to your customers. Some of our man services include:

- Bilingual inbound/outbound telemarketing
- Third party verification
- Catalog sales
- Database management
- Voice mail
- Customized customer service operations

Our agents are trained to ensure that your company’s best practices, and brand, are well represented, and given the respect they deserve. We view each business as a partner and are committed to going the extra mile to "wow" each and every contact with our customer service. Our U.S. based staff strives to provide a total relationship integration for our clients and their customers. We welcome you to come by and visit our state of the art call center anytime.

Danica Abcede
Sales and Marketing Specialist
Ansafone Contact Centers
145 East Columbine Ave, Santa Ana, CA 92707
(714)560-1069 Fax. (714)560-1035
Email: DAbcede@ansafone.com 



Avtex is a full-service Customer Experience consultancy focused on helping organizations build trust with their customers. Our breadth of knowledge uniquely positions us to assist in the identification, deployment and optimization of technology platforms that support the customer journey. As a peer-recognized consulting firm, we guide organizations through the process of creating or improving CX strategies, platforms and policies.

Our long-standing partnerships with industry leading vendors and service providers position us to provide the guidance your organization needs to create and manage a holistic approach to CX. Our diverse technology offerings run the gamut from Contact Center to Customer Relationship Management platforms. Our knowledge of application integration and development allows us to bridge the gap between disparate systems to create a seamless experience for your customer.

From our headquarters in Minneapolis, Minnesota, we serve organizations throughout the United States. Our clients are active in a wide range of industries, including Healthcare, Financial Services, Public Sector, Education, Insurance, Retail, Entertainment, Technology, IT, Manufacturing, Non-Profit and more.

Whether you need assistance building CX strategy from the ground up, or require help improving existing systems, Avtex provides service with Excellence, Innovations, Integrity and Passion.

Contact: www.avtex.com



BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.

BenchmarkPortal's activities include The College of Call Center Excellence, a leader in call center training, and CallTalk, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week. This annual, unique call center industry event presents an opportunity for attendees to get on the fast track to upgrade customer service and to drive their call centers’ performance to the top.

A new revolutionary tool by BenchmarkPortal – iBenchmark, automates the process of benchmarking, transforming a valuable but time-consuming, manual process into an automated, user-friendly service that allows managers to monitor performance on a monthly basis.

Join our community today by benchmarking your call center with our complimentary 12 KPI Benchmarking Survey on our website. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.

For a full listing of BenchmarkPortal areas of expertise, see:

Call Center Benchmarking
Call Center Certification
Call Center Training
Call Center Assessments
Call Center Certification
Call Center Peer Group Reports
Call Center Industry Reports
Call Center White Papers

Contact us today in one of the following ways:

Online: www.BenchmarkPortal.com
Call: 1-800-214-8929 Ext. 1
Email: Contactus@BenchmarkPortal.com
Social Media: Facebook, Linkedin BMP Group, Linkedin ,Twitter, YouTube, Google+, Blog



Having helped over 15,000 small businesses with live virtual phone answering service solutions to answer each and every phone call their office receives we have realized the importance of cost to your company. Whether you need agents that answer telephones 24 hours a day or call center services after hours at night and weekends your business is in good hands and will get the most affordable pricing options on answering services for doctors, attorneys, contractors, and other small business or professional industries. Specializing in solutions for message handling, IVR and automated call answering, bi-lingual services, order taking, disaster recovery, and more.

Visit: http://bestansweringservice.info/


Contact centers are where real people have real conversations that have real impact. It’s where relationships flourish or flounder based on whether the voice of the customer can be heard. Calabrio frees the voice of the customer in today’s multi-channel contact center for better, faster decision-making at all levels of the organization, driving strategic value enterprise-wide. Our integrated software suite, Calabrio ONE, sets the standard for workforce optimization (WFO) based on one simple fact. It’s designed for people – for the way real people work, solve problems and share knowledge. Human interactions are now more human.

All too often technology companies forget about people. We don’t. Our core belief is the best software revolves around the needs of the people who use it, not the companies that make it. Everything flows from there. Freedom. Acceleration. Innovation.

Read Now


Call 4 Health

4720 NW 2nd Ave. Ste. D105
Boca Raton, FL 33431
Phone: 561-994-3334
Fax: 888-422-7352

We here at Call 4 Health have stood with our loved ones and family members when they have been in patient care. We have also been patients. Call 4 Health genuinely understands the traumas faced in times of crisis. We know the patients difficulties in coping with treatment as well as the emotional and financial strain that often accompany a medical situation

Our compassion places patients and their families first. This is what sets us apart and it is the key to our success in continuing to provide the highest quality medical communications management solution to our clients. By maintaining efficient, accurate and timely service, we help medical professionals to care for their patients. We serve patients and patients families with our unique brand of assistance and our commitment to compassionate service.

Call 4 Health utilizes the latest and most innovative technology in the market. While we are fully committed to technological progress Call 4 Health has and always will be a friendly, compassionate voice on the other line. Because the people at Call 4 Health work diligently and are creative thinking, we are continually innovating and adapting. In todays fast paced and ever changing world Call 4 Health is always ready with real solutions consistent with the needs of both client and patient.

Call 4 Health will tailor a plan to exceed the clients expectations while upholding the highest standards of compassionate and ethical communications management available.


Janet C. Livingston
800 901 7706

About Us:

Whether you seek technical support, email management, commercial dispatch, or any other answering service, our highly experienced team will work to strategically pair you with the best call center available. We have specialists in Medical - with full HIPAA-Compliant understanding, Technical Support - Help Desk and Tiered Support, Customer Service, Legal and Professional Services.

Call Center Sales Pro is a team of Call Center Sales Consultants with over 25 years of service experience in the Call Center and Answering Service Industry. We work to match your company and your customers with the most qualified Call Center or Answering Service Provider available.

We find the right strategic partner to meet your every need. Whether you need 24-hour customer care, order desk, or tiered technical support, our team will create a complete solution that becomes a seamless extension of your business.

CallFinder is a cloud-based call recording and speech analytics application that allows businesses to easily record and analyze customer conversations to generate more business, retain customers, work more effectively, and gain critical business insights.

This powerful call recording and speech analytics service finds specific spoken phrases within call recordings in real time, and identifies and categorizes calls that cover business challenges such as Customer Satisfaction, Workforce Training and Agent Performance, Business and Competitive Intelligence, Marketing Effectiveness, Script Compliance and more.

CallFinder’s patent-pending technology records and searches customer conversations in real time based on the custom search phrases you designate. CallFinder scans incoming calls as they occur and provides almost instant access to not only those calls that match your criteria, but also pinpoints exactly where in the conversation the phrase occurs.

Whether your goal is to gain competitive intelligence, monitor agent performance, or measure the customer experience with specific products and services you offer, CallFinder will deliver a vast amount of business intelligence, easily and affordably.

The CallFinder management team has a collective 140 years of experience in the telecommunications industry, ranging from telecom operations, technical hardware and application development, regulatory compliance, and the sales and marketing of telecommunications software and products.

To get a better sense of how this speech analytics solution will benefit your business, take 15 minutes to go through a demonstration of CallFinder with a CallFinder Specialist and see for yourself!

Call 1-800-639-1700 or visit www.mycallfinder.com.



Caras Training
is a consultative training organization which specializes in customer service, sales, retail and coach learning and development programs. We work with clients to improve the way their front line staff engages with customers and prospects in the store, in the boardroom, on the phone and by email. Our clients include publicly traded corporations, privately held companies and non-profit organizations.

We create highly customized learning modules and implementation programs that go far beyond what pre-packed or canned training content can achieve. Custom audio, video, case studies, and elearning reduce training time and increase adoption of new skills for companies and departments of all sizes.

Clients get powerful methodology for influencing customers and prospects and creating long-lasting relationships.

Consider a collaboration with us when your firm needs to make the most of every interaction with customers and prospects. That’s how our training solutions become your powerful results. By phone, email, live chat or in person, your sales, service and support teams can do more in less time when they know how.

Ronna Caras
President, Caras Training
Visit: www.CarasTraining.com
Email: rcaras@carastraining.com


With more than a BILLION hours of managed dialing experience, Christa Heibel has made a name for herself in the BPO/Contact Center space over the past 20 years. CH Consulting Group combines Heibel’s extensive industry expertise with professional knowledge from across a wide range of industries. The result is a full suite of services for businesses ready to realize next-level results.
We’re here when you’re ready for customized solutions.
The CHCG team’s interdisciplinary approach sets us apart. Our wide-range of experience, combined with our broad network of partners allows us to provide a breadth of scalable services based on clients’ needs – whether in the role of direct service provider, project manager or liaison. From long-term interim leadership, short-term monthly support, single project executions and complete outsource management, CHCG delivers proven results. 
We’re here when you’re ready for innovative solutions.
We invite you to consider the services listed here as an introduction to what CH Consulting Group has to offer: it starts with people, processes and technology. We augment these core competencies with additional services like fractional leadership, executive coaching, buyer/seller acquisition and more. 

Phone: 218-286-4006
Email: info@thechcg
Website: chconsultinggroup.com
Facebook: www.facebook.com/thechcg
LinkedIn: https://www.linkedin.com/company/ch-consulting-group?trk=biz-companies-cym
Twitter: https://twitter.com/thechcg1


email: info@channeltivity.com
phone: 877-226-2564

Channeltivity is a partner relationship management software solution. Companies use Channeltivity's partner portal software to create and manage successful partner relationships as well as make their channel management easy.

Plans and pricing information can be found here: http://www.channeltivity.com/plans-and-pricing/. Request a free trial or schedule a demo.



Comfort Telecommunications as leader in the telephony equipment since 1989 has been supplying companies world wide with call-center tuff headsets and peripherals.

We are here to assist and provide you with quality headsets and excellent customer service that will meet and/or and exceed your expectations.

Our unique buying programs are designed to optimize your purchasing dollars.
The very popular "Try before you buy" or eco-friendly "R.S.V.P" - Recycle & Save Value Program will reward you with instant savings.

Competitive quantity pricing is available.

Contact us today and we will be happy to provide an evaluation of your company's headset use and advise what options you have to reduce your overall equipment costs.

We look forward to talking headsets with you!!

Comfort Telecommunications


Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base.
Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.


Dorigan + Associates’ goal is to provide superior recruitment services to Call Center, Emerging Software Technology, and Food Industry clients. We have made effective placements in our targeted industries for more than fifteen years. We continue to succeed by developing and maintaining relationships with talented professionals, thoroughly understanding specific hiring requirements and closely matching candidates professionally and culturally.

We provide retained and contingency search services for our targeted base

Dorigan + Associates has an exceptional reputation for combining integrity and efficiency for our clients and applicants.

Connie Dorigan

Visit - www.dorigan.com
Email - condor1@dorigan.com


Managing Director - 
 BIO - pdf version

o: (214) 696-4364
c: (214) 725-7802

As Managing Director for E Smith Realty, Jeff Pappas represents corporate clients on a national and international basis, managing their global real estate strategy through location advisory and labor market analytics. With over 22 years of experience, Jeff is vital in assisting companies in identifying, evaluating, and selecting the optimal location for their capital investments.

• Conducted site analysis projects in every region of the United States and
Canada, as well as multiple markets within Europe, Asia, Latin America, and
• Widely published on site selection issues and methods, labor market analysis
and economic development; recent topics include: labor market evaluation,
labor force trends and emerging international BPO markets.
• Keynote Speaker at the Devott Global IT and Sourcing Summit 2015 in
 Tianjin, China.

• Experience includes location analysis, economic research, financial analysis,
site evaluation, real estate negotiations, strategy assessments, and marketing
• Negotiated over 6 million square feet of call center locations in areas that
include the US, Canada, Mexico, Central and South America, the Caribbean,
United Kingdom, Asia and the Philippines.

• Power Broker of the Year – 2010, 2011, 2012, 2013 & 2014 – D CEO
• Top Broker in DFW – 2014 – Dallas Business Journal
• Top 50 Site Consultants in the United States – 2014 – Consultant Connect
• Top 50 Latin America Power Ranking List – 2011 & 2012 - Nearshore

Jeff earned a Bachelor of Behavioral Science degree in Communications from Hardin
Simmons University, where he also played collegiate soccer. He is an active member
and donor of the Nasher Sculpture Center, AT&T Performing Arts Center and is a
major underwriter for Café Momentum in Dallas.



Employment Technologies can equip you to hire the best Call Center Agents and identify your next Team Leaders—with the highest precision and accuracy. Our talent prediction systems use simulation technology to create an interactive, online test-drive for job applicants based on real-life customer situations and compelling storylines. They are immersed in the challenging role of a contact center agent, transforming employment testing from “words on a page” to immersive problem-solving scenarios.

Once a decision is made to integrate simulations into your hiring process, training and set-up is “challenge free” and takes just a few hours. HR personnel can share the simulations with candidates onsite or remotely. Results are easy to understand and available 24/7. On-going customer care from Employment Technologies’ experienced team is available to all clients.

Our award-winning products are offered under the industry’s widely recognized brand name, EASy Simulations®, that more than double the accuracy of predicting job success compared to traditional testing methods. People who score high on EASy Simulation® for Contact Center Agents are twice as likely to:

• Communicate with clarity and enthusiasm
• Discover customers’ true needs
• Resolve customer issues and complaints
• Expedite customer requests to avoid extended hold times

Contact Center Suite of Products: Employment Technologies offers a comprehensive suite of simulation and interview tools designed specifically for key contact center jobs, such as Team Leaders, Collection Agents, eReps, jobs requiring advanced multitasking, and more. We also offer clients an opportunity to brand their entire hiring process through our EASyView job preview and virtual interview platform.

To speak with a simulation consultant, call Employment Technologies at 877.382.3279. You can also learn more by visiting their website – www.EmploymentTechnologies.com.



Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Etech’s industry-leading technology services, Etech Monitoring Solutions; provides critical analytics and insights into your customer interactions. 
Etech’s Quality Monitoring Solutions is exclusively designed for organizations to identify opportunities and provide actionable insights to improve processes, increase sales conversion, and enhance overall customer experiences. Highly skilled quality experts in combination with software analytics deliver critical intelligent data and actionable insights to drive business improvements.  Etech's solution, powered by Artificial intelligence and machine learning, assists in processing and automating large volumes of customer interactions, and will reveal hidden opportunities to drive your business growth.  
Etech has over 200+ quality assurance auditors led by an experienced leadership team with over 20 years of hands-on experience. 
 QEval is an innovative Quality Monitoring solution that enhances and elevates contact center Quality Assurance programs. With the help of QEval software, you will identify opportunities and formulate actions to improve your processes, sales conversion and customer satisfaction.
  • Inbound and Outbound – Calls, Chats and Email Evaluations.
  • Design your own custom audit forms.
Etech’s comprehensive Quality Monitoring software provides intelligent reporting for continuous improvement efforts. With dynamic reporting functionality QEval goes well beyond merely compiling data or verifying compliance. These intelligent reports and data are actionable and can help drive agent skills improvement. 




Our consulting approach focuses on the best process in all phases of the operation to give you a game plan for consistent performance at the lowest cost.

Our core business is Contact Center management and operations. We have installed more than 75 client centers. We have built more than 25 Greenfield locations. Our staff has launched thousands of programs for clients. The GCS consulting team has succeeded in various industries by using a process driven approach. When you need expert advice, you can rely on GCS.

Our unbiased consulting provides the right insight to fix your issues. Our support gives you the tools to keep your center humming along. We can help you repair an entire center or fix individual areas.

  1. Performance
  2. Expanding Customer Experience (CSAT)
  3. Improving Self-Service Usage
  4. Scaling Your Contact Center
  5. Human Capital Management
  6. Effective Scheduling and Workforce Optimization
  7. Fixing a Toxic Call Center Culture
  8. Training, Education, and Coaching
  9. In-House v. Outsource Decision Making
10. Multi- and Omni-Channel Implementation

GCS doesn’t believe in pre-canned solutions. We work closely with our clients to understand all the factors at work. We observe, question, and study carefully. Then we deliver a professional response tailored to your situation.

For more information visit GCSagents.com or call George Simons at 704 647.9621 x 6027



The Brand Care Call Center. Four decades providing Outsourced Call Center Services including: Inbound, Outbound, IVR, Fulfillment, 3PL, Email, Chat & Social Media Customer Care.

Your brand. Our passion.

Global Response is a leading provider of outsourced customer contact solutions and call center services for multichannel retailers, direct response advertisers, healthcare and insurance providers, government and higher education.

We specialize in top-quality customer care, inbound sales, order-processing, technical support, customer relationship management, chat support and email response with U.S based agents.

Whether it's dedicated 24x7x365 live support, seasonal programs, after-hours or overflow -- our flexible customer contact solutions will fit your operational needs.

Call 800.537.8000 and discover for yourself the Global Response difference.



Infutor Data Solutions is a top provider of call center data and applications to improve KPIs, including improved call handling time, customer satisfaction, wait time and call abandonment. Infutor is a key processor of real-time data solutions, combining XML-based technology with our compiled data assets in one simple search and validation platform that can easily integrate with virtually any call center platform.

Our call center solutions utilize True Telephone Number Resource, the industry’s largest database of over 500MM wireless, landline, and VoIP telephone information. These services include:

Phone Owner ID: As an incoming call is answered by your agent, Phone Owner ID instantly populates the caller’s name, address, and demographic information based on a single telephone number

ID Validation Complete: Validate your caller’s contact information and populate missing or inaccurate name, address, and customer demographic information in real-time

ID Integrator: Based on an incoming telephone number, regardless of whether it is public, private, VoIP or wireless, instantly receive complete customer name, address, and demographic information

Phone Connect ID/Pre-Paid Phone ID: Instantly identify disconnected telephone numbers or pre-paid phone lines

InRichment: an advanced data cleansing platform that improves your customer’s CRM data quality by 10-15%, including reduction in duplicates and populating missing information

For more information:
Call: 312-348-7900
Visit: http://www.infutor.com/industry-data-solutions/call-center-solutions
Email: sales@infutor.com
Connect: LinkedIn, Facebook, Google+


Call to Action!!!

Let Inova Solutions, Inc. provide real time alerting when you need it most – when your contact center is:

• Experiencing higher call volumes than normal
• Hold times are increasing
• Service levels are out of range
• Other performance thresholds are exceeded

For over 30 years Inova has been the choice of world class contact centers. We provide alerting on:

• Wallboards (digital signage TVs, LCDs, LEDs)
• Manager desktop PCs
• PopUps on agent desktop PCs
• Email alerts to mobile devices
• Mobile and desktop PC dashboards

See your numbers they way you need to see them! We can integrate many other sources of data into your alerting strategy as well.



With more than twenty years of expertise in the Contact and Call Center field, Mediatel Data company has demonstrated a commitment to developing powerful solutions across a variety of business environments, always looking for a successful long term business-to-business relationship.

Our modular, component-building applications, represents a significant advancement in contact center services. Mediatel solutions, which can be deployed on-premise, via the cloud or hybrid architecture, are VoIP enabled platforms allowing users located anywhere, to interact with voice or internet callers, using voice, fax, text, email, chat, Social Media, Web collaboration or mobile apps.

With several awards and accolades from industry experts worldwide, and more than 2,000 clients on 4 continents, Mediatel provide cost effective solutions, with flexible agent staffing, while improve productivity.

Designed on robust cutting-edge technology Mediatel Contact Center software is internationally awarded with helps companies to rapidly improve productivity and profitability from vertical markets such Banks and Financial Institutions, Automotive, HealthCare, E-Commerce, Telecomm, Manufacturing, FMCG, Retail or BPO.

Clients use Mediatel products and services in a wide variety of contact center and telephony applications, which include:

· Telemarketing
· Customer Service
· Fund-raising
· Appointments
· Insurance/Education
· Financial
· Sales/Healthcare
· Market Research
· Lead Generation
· Reservation
· Enrolment

Mediatel offers assistance and FREE Proof Of Concept for an agreed period of time.

For More Information:
Web site: http://www.dialogic.ro
Email: info@dialogic.ro


Melissa Data

Empower speed, accuracy, and productivity with real-time data quality solutions that easily integrate into customized applications. Capture, verify, correct, enrich, and standardize name, address, phone, and email data at point of entry, or in batch, to organize, match, dedupe, consolidate, analyze, and disperse the highest level of global contact data accuracy possible for database management, target marketing, and high-response/low-cost direct mail and fulfillment applications.

Enhance Call Center efficiency with Global Express Entry Web Service that utilizes a type-ahead search functionality to enter addresses with up to 50% fewer keystrokes. Enable point-of-entry verification and correction of U.S. and international phone numbers with Global Phone Verification for over 200 countries and territories, determine Telco switch location, and identify phone numbers as cell, landline, VOIP, residence, business, or home office. Free trials are available for Global Express Entry, Global Phone Verification, and all Melissa Data products.

For More Information:

Contact Us: http://www.melissadata.com/company/contact.htm
Call Us: 1-800-635-4772
Email: info@melissadata.com
Web site: http://www.melissadata.com
Worldwide Locations: http://www.melissadata.com/company/contact.htm
YouTube: https://www.youtube.com/melissadatacorp
Twitter: https://twitter.com/melissadata
Facebook: https://www.facebook.com/melissadata



Monet Software is a global provider of workforce optimization software solutions for contact centers. Monet’s cloud-based solution, Monet WFO Live, is an affordable and easy to use contact center optimization software solution, which includes workforce managementcall recordingquality assurance and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

Monet WFM is fully integrated with Monet’s Workforce Optimization SuiteMonet’s cloud-based WFO platform efficiently and securely delivers web-based applications at the lowest possible cost. It focuses on fast set up, low operating costs, highest security for web-based deployment, and high performance and scalability. With Monet WFM you get all the benefits of Monet’s WFO platform.

Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. With Monet WFO Live customers get all the benefits of Monet’s WFO platform:
Monet WFM, Workforce Management for Service Cloud™, represents a significant step for helpdesks wishing to optimize their internal organization and scheduling processes, while dramatically increasing customer satisfaction, customer experience and service levels.

Visit us on: www.monetsoftware.com
To access all of our online resources: http://www.monetsoftware.com/call-center-software-resources/


A premier provider of domestic call center services, OnBrand24, offers comprehensive inbound and outbound programs across a full range of B2B and B2C markets. We specialize in customer service, order processing and order taking, lead generation, appointment setting and market research/list scrubbing.
OnBrand24, named by TopTenREVIEWS the Gold Award winner in 2015 and the Silver Award winner in 2014, delivers custom programs for clients that value senior management involvement and commitment to their success. We have a 30-year track record of reducing our clients' business costs while boosting customer satisfaction and maximizing sales revenue.
Named to the Inc. 5000 list of the fastest growing companies in the U.S., all OnBrand24 representatives work at our call centers near Boston and in Savannah, GA. We aim to become an extension of your sales and marketing team.
Come visit our new website at www.onbrand24.com and check out our Lifetime Value of a Customer Calculator for free!
Call us at 855-ON-BRAND (855-662-7263) ext. 5244



At OpenMarket, we’re proud to be one of the premier providers of mobile engagement solutions in the marketplace. We understand that SMS, or text messaging, is the most versatile and widely used communications channel available. We tirelessly work to ensure our clients have access to a robust platform that frees up call centers and allows for direct and instantaneous connectivity to anyone, anywhere.

Many consumers, especially millennials, expect more mobile interactions with businesses. Our goal at OpenMarket is to help you discover and implement solutions that can help decrease costs and increase revenue while simultaneously providing increasingly higher levels of customer support, and a competitive advantage. One of the ways to accomplish this is by using SMS, by text-enabling your call center phone number.

With over 17 years of mobile industry experience, companies choose OpenMarket for our global reach, market leadership, network capacity and support. We provide smart, interactive connectivity to more than 200 countries around the world, enabling businesses to engage with over 3 billion mobile users. OpenMarket’s global headquarters are in Seattle, Washington, with offices in Detroit, London, Sydney, and Pune, India. OpenMarket is a division of Amdocs.

For more information on OpenMarket, please call 1-877-277-2801 for a sales representative or e-mail sales-us@openmarket.com.


We invite you to explore our SMS solutions at www.openmarket.com.



Outsource Consultants is a call center referral and advisory firm that helps companies find the best call center and BPO outsourcing solution. Our FREE service will save you significant time and help minimize your risk when switching or selecting a new call center partner.

We provide this service to help companies find the best call center outsourcing services to meet their unique needs. Our consultative approach allows us to identify call center providers that are best aligned with your goals and objectives. Our over 20 years of outsourcing industry experience allows us to identify and implement solutions that help your organization save time and help you gain efficiencies.

You can rely on us to recommend a call center with expertise in your vertical market or industry to ensure the success of your initiatives. There is never a fee for our consultation and recommendation of an appropriate call center based on your requirements.

Our process is very simple: Just contact us at 952-303-2478 to discuss your business needs and objectives and we will recommend the top call centers that are the best fit for your outsourcing criteria.

OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors
Contact: Corey Kotlarz




Pegasystems Build for Change® Platform is the heart of Better Business Software®. It delivers business agility and empowers leading organizations to rapidly close execution gaps and seize new opportunities. Pegasystems leverages its recognized leadership in Business Process Management (BPM), Multi-Channel Customer Relationship Management (CRM), Business Rules, and Adaptive Analytics to uniquely give its clients the power to engage customers, simplify operations and Build For Change®. For more information, please visit us at www.pega.com.

Pipkins, Inc., founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the call center industry, providing sophisticated forecasting and scheduling technology for both the front and back office. Its award-winning Vantage Point enables managers to solve the complicated operational issues in today’s multi-faceted call center environment. Pipkins’ systems forecast and schedule more than 100,000 agents in over 300 locations across all industries worldwide. For more information, visit www.pipkins.com.

Phone: 800-469-6106
Fax: (636) 590-4454



“We simplify complex business processes.”

Founded by Kathleen Peterson in 1987, PowerHouse Consulting is an internationally recognized management consulting firm specializing in all aspects of Contact Centers and Telecommunications. We offer Strategic Planning, Contact Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Learning Programs, and Procurement Management. Chief Vision Officer Kathleen Peterson is a sought-after expert in the in the field of Customer Experience.

PowerHouse works with top leaders across Fortune 500 companies to develop plans that align operational practices with corporate vision. We combine business savvy and technical acumen to yield quick, practical, and cost-effective results. We have collaborated with hundreds of clients across the U.S. and Canada - working with organizations of differing sizes and with varying budgets. PowerHouse has performed assessments for Contact Centers ranging from five to 3000 seats and across industries. These include B2B, Catalog/eCommerce, Education, Financial Services, Government, Healthcare, Insurance, Marketing/Media, Non-profit, Technology, Telecommunications, and Utilities. Dozens of repeat clients continue to be our best endorsement.

As members of the Society of Communications Technology Consultants (SCTC), PowerHouse has no formal relationships with vendors of telecommunications, cabling related equipment, or software. We are the two-time recipient of the Members’ Choice Award - Best in Class, Best Consultancy Company in the Americas Region - from ContactCenterWorld.com. PowerHouse is certified as a WBE in MA and NY and as a DBE in MA and NH.

Kathleen is widely published and has shared her humor, philosophy, and experience in keynotes in the US, London, Paris, Turkey, Dubai, and Hong Kong. Kathleen’s insightful Rants and Raves are featured monthly in Call Center Times. Her new book, Backstage at the Customer Experience: Musings for Contact Center Leaders, is available on Amazon.

Contact us at info@powerhouse1.com or call Chris Hastings, PowerHouse President at 603-488-0203. Visit us at www.powerhouse1.com.

Quality Contact Solutions provides telemarketing and call center solutions that achieve sales results. Since 2007 they have been a premier choice for B2B telemarketing. Their expertise in Telemarketing, Lead Generation, Appointment Setting, Outsourced Telemarketing and Qualified Sales Lead delivery shows the versatility and expansive knowledge of their team. Many companies have partnered with QCS to reduce the time and cost associated with outbound programs.

QCS is led by owners Dean and Angela Garfinkel. The organization has been recognized by the industry as a Call Center subject matter expert and leader in sharing of best practices. The principals of QCS have received numerous awards and accolades over the years including: appointment to the PACE National BOD and elected as Treasurer, appointment to Chapter BOD, Chair of Marketing, DMA Teleservice Council, recipients of Fulcrum, Foundation and Chairmen’s awards. In addition publications such as Call Center Times and Connections magazine recognized QCS management as subject matter experts by publishing numerous articles over the past 5 years on topics related to best practices, compliance, call center technologies, training, and defining goals.
Call us today at 877-755-9188. Or visit our website: Quality Contact Solutions


Radclyffe Partners, LLC is the premier contact center consulting and training firm dedicated to ensuring that client’s deliver an exceptional customer experience consistently.  Radclyffe’s proven leadership and front-line workshops actually change behavior and improve performance in very tangible ways.  Radclyffe programs have increased Gallup surveys and NPS scores as well as client specific internal measurements.  Call today for a 30 minute complimentary consultation.  973-864-2026



RDI Corporation was founded in 1978 and is headquartered in Blue Ash, Ohio a suburb of Cincinnati. RDI’s clients range from mid-sized corporations to distinguished Fortune 500 companies. RDI provides precise business solutions through a fully integrated outsourcing model. RDI's motto "Winning Smart" sums up its value proposition of helping clients strategize, connect and win with their customers. RDI’s extensive service offerings include: Digital Marketing, Creative Design and Branding, Managed IT Services, robust Contact Center services and Market Research.

RDI’s consultative approach paired with implementable solutions, make it an all-encompassing business solutions provider.

2014 Implementation of the year, IEX Systems
2011 & 2014 Fast 55, Cincinnati Business Courier
2014 ACG Deal Makers Award
2014 NICE Customer Experience and Operational Efficiency Award

2009 -2014 “Top 50” Teleservices Agency
- Customer Interaction Solutions Magazine

Media Center Link: http://corporate.rdidemo.com/media-center.html#


Responsive Call Center has over 40 years of experience managing inbound, outbound and business process outsourcing services to satisfy our customers’ unique needs. We provide real time technological solutions to optimize work flow. We offer a myriad of telecommunications hardware and software including IVR (Interactive Voice Response),WFM (Workforce Management), Softphone Software, CTI enabled phone applications. We have centers in:

1. Pennsylvania

2. South Carolina

3. Maryland

4. Georgia

5. Florida

6. Managua, Nicaragua

7. Santa Cruz, Bolivia

8. Lima, Perú

Byron Bordelon
Responsive Call Center
O: (225) 360-3046 or (855) 465-0910
C: (225) 936-6393


Richardson is a global sales training and sales force effectiveness company. We have over 30 years of experience creating customized sales training solutions that build organizational ability and improve individual skill necessary to grow profitable sales. Our approach is highly collaborative, with a focus on enabling the right sales activity and effective customer dialogues at every stage of the selling cycle. To help you achieve your goals, we partner with you to develop a culture of continuous learning that drives sustained improved performance. We provide a Sales Effectiveness system that consists of assessing skill, customized training, and a series of integrated learning sustainment tools to ensure knowledge retention. We partner with some of the largest and most sophisticated companies in the world across all major business sectors providing an emphasis on the necessary skills to execute your sales process. Our solutions are delivered to the highest standards by authentic, passionate and experienced people.

For Call Centers, we offer both online and instructor-led classroom training that covers topics such as negotiations, consultative selling, telephone selling, and customer care. Click here to learn more about our Sales Effectiveness System.

Contact Information: Meghan Steiner – Meghan.steiner@richardson.com


Sencommunications®, Inc. is a Nationally Certified Women's Business Enterprise with over 27 years of experience in Contact Center products and services. We specialize in providing technology solutions which keep your agents productive while providing the strongest ROI on your investment. Sencomm® is committed to the highest standards of business ethics and makes customer satisfaction our number one priority.

Email: info@sencomm.com
Phone: 800-654-2993



Service Strategies advances service excellence through training, certification, consulting and industry standards programs that ensure delivery of consistent, high-quality customer service and support. The world's leading service providers use our Service Capability & Performance (SCP) Standards as a roadmap for service excellence.

Links to Our Site
Service Strategies Website

Training and Certification Programs

Service Capability & Performance (SCP) Standards

Service Strategies Blog

LinkedIn Networking Group

@SvcStrategies or http://twitter.com/svcstrategies


You Tube

Company Profile
Service Strategies advances service excellence by providing industry standards, certification, training and consulting services that ensure delivery of consistent, high-quality customer service and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. We specialize in improving customer service, technical support, eservice, field service and professional service operations.

The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. In addition, our career development programs have improved the skills and capabilities of service professionals worldwide, while our strategic advisory and consulting services are helping industry leading service organizations optimize business operations and achieve substantial performance gains.

To learn more about Service Strategies' industry leading solutions and what they can do for your business, Contact us at info@servicestrategies.com or call 858.674.4864 or 800.552.3058 toll free in North America.

Product and Service Information

The Service Capability & Performance (SCP) Standards

The Service Capability & Performance (SCP) Standards establish the global benchmark for service excellence. Developed by Service Strategies, in cooperation with approximately 50 leading service and support organizations from around the world, the SCP Standards have enhanced the capabilities and performance of service operations worldwide since 1998. The internationally recognized standards define best practices for delivering world-class service and support, quantify performance levels, and establish a foundation to build on existing quality processes.

Training and Certification Programs

Service Strategies provides a host of career development, training and certification programs for service and support professionals at the individual contributor and management levels. Our course content and instructor expertise sets our programs apart from anything else in the industry. We will help you gain measurable results through our collaborative process of setting expectations, measuring performance and reinforcing behaviors. In addition, our programs will prepare you for the globally accepted SCP Career Certification credential.



SHL is the leader in talent measurement solutions, driving better business results for clients through superior people intelligence and decisions - from hiring and recruiting, to employee development and succession planning. With a presence in over 50 countries, SHL delivers more than 35 million assessments annually in over 30 languages - allowing over 10,000 business customers to benefit from both global expertise and local insight. Along with its world-class consulting practices and 24-hour support center, SHL clients can access over 1,000 assessments through an easy-to-use technology platform. SHL was acquired in 2012 by CEB, the leading member-based advisory company. By combining the best practices of thousands of member companies with advanced research methodologies and human capital analytics, CEB equips senior leaders and their teams with insight and actionable solutions to transform operations. Headquartered in London, UK, SHL has offices in North and South America, Europe, the Middle East, Africa, Asia and Australia/New Zealand. For more information, visit www.shl.com.

Jason Finney | –SHL Account Executive



Systems Integration, Inc. (SII)’s core competency is providing turnkey contact center and service desk services and solutions. Founded in 1990, SII has grown into a financially secure company satisfying contact center and service desk requirements of federal, state, and local government agencies, as well as, large and small businesses.

SII is proud of its proven track record and solid reputation for providing dedicated customer service and help desk professionals, and for the ability to integrate the newest, cutting-edge technology, while protecting legacy systems. Believing in the use of technology to achieve a competitive advantage through improved price/performance, better feature/functionality, improved decision making, improves productivity and reduces operating costs. SII is committed to offering cutting-edge technologies with outstanding IT support/customer service at a great value.

SII’s Core Services:
All-in-One Contact Center Solution
• Consolidation and modernization
• Consulting, solution design and implementation
• Integration and customization
• Maintenance, operations, and management

Systems Integration
• CTI/CRM integration
• Data conversion, migration, and analytics

Service Desk
• 24x7 Help Desk
• Systems Support
• Network Support

Connect With Us:
Call - 1.866.414.9810
Email - sales@sysintegration.com
Visit - www.sysintegration.com



With more than 19 years of experience and more than 9 million calls from primary care physicians, specialists, managed care organizations and other healthcare organizations, The TeamHealth Medical Call Center (THMCC) is the premier provider of medical call center solutions. THMCC serves more than 9,500 physicians, health plans, home health and hospice organizations, and employers.  

As a division of TeamHealth Holdings, a 38 year-old physician founded and led medical staffing organization with $3.7 billion in annual revenue, THMCC was originally created in 1996 to serve our own clinics. Through our physician leadershipand commitment to quality, we have grown to provide solutions for some of the most prestigious healthcare organizations in the country.  

THMCC is the cost-effective leader inreducing inappropriate or unnecessary utilization of healthcare resources, enhancing risk management and increasing patient satisfaction as well as promoting patient acquisition and generating referrals within a healthcare system. Our flexible services are designed to meet the unique needs and goals of your healthcare system, making us an invaluable client advisor.      

THMCC is passionate about contributing to the success of our clients. We have our finger on the pulse of the changing healthcare industry and are creating and exploring new technologies to make our provider clients’ lives easier, providing analytics and reporting that positively position our clients, meeting the consumer demands for the way our services are delivered and bringing greater quality and cost containment to our clients and the healthcare industry.

For additional information, visit www.teamhealthcallcenter.com or call us at 888-203-1118.  



Televergence Solutions (TSI) is a telecommunications carrier who offers High Call Completion and High Call per Second Inbound Toll Free and Outbound Long Distance. Their Customer Service as a Competitive Advantage is supported by C-Level Account Management. This high level oversight provides the rapid and efficient identification of issues that impact call completion rates, customer and agent satisfaction levels, and profit. Coupled with competitive rates, customers have a high level of confidence that their calls are being completed and profits are being maximized. The company maintains an on-premise TDM to SIP conversion capability for legacy platforms, offers a loan equipment program for TDM to SIP conversion customers, and a “Free Trial” offer to pre-qualified candidates. They attribute over 30 years of success to quality and competitively priced solutions, consistent ownership and leadership, and an exemplary regulatory history and reputation.

Tanya Youvan
V.P., Business Development & Marketing
Televergence Solutions (TSI)
(800) 706-5199 (Toll Free)
213.943.2026 (Office)



The Connection® provides proactive contact center solutions to your most challenging customer experience issues. We offer customer service, help desk and technical support services via live operator, email, text, live web chat, social media, and brand interaction/reputation monitoring. The Connection® is a leader in the call center industry, leveraging a combined 150 years of experience to successfully achieve our Client’s goals. In addition to call center solutions, we also provide consulting services that maximizes your customer experience in the most cost-efficient way as well as eLearning solutions for call centers looking to effectively, efficiently train their internal call center agents.

Website Link: https://www.theconnectioncc.com/about-the-connection/our-process/




Established in 2003, The Taylor Reach Group is an award winning, call, contact center and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Phoenix, Ottawa, Ireland and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. All of consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.


Our services include;

* Customer Experience Assessments and Benchmarking

* Contact Center Strategic Assessments

* Contact Center Audits and Benchmarking

* Training Curriculum Design and Development

* Technology Selection

* Operational Model Development

* Omni-Channel, Multi-Channel

* Outsourcing/Offshore Suitability Assessments

* In-Sourcing Assessments

* Home Agent Assessment

At Taylor Reach we stand behind our consulting work and we add value to our clients’ call center operations. Get in touch with us to learn how we can increase your efficiency, operational processes & procedures, and more importantly the Return on Investment (ROI)!  When we are asked to implement Taylor Reach Group consulting recommendations outlined in a Strategic Assessment report, you will achieve a minimum of a 300% ROI in just 4 months! No catches, no strings attached, just 300% in 4 months-guaranteed.

More than 15,000 call/contact center agent positions globally employ Taylor Reach designed contact center operational models; we have the knowledge and experience to help your center management.


twitter @colinsataylor

LinkedIn https://ca.linkedin.com/in/colintaylor

YouTube: https://www.youtube.com/user/colinsataylor

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THG, Inc.
THG’s consultants deliver innovative and high-quality customer-centric solutions that drive enhanced market share, increased revenue, improved customer segmentation strategies, actionable data analytics and optimized business processes and operations.
*Outbound / Inbound Sales
*Customer Acquisition
* Lead Generation
*Cross sell / Up-sell
*Win Backs
*Appointment setting
The Heller Group, Inc.
10333 Harwin Drive, Suite 425
Houston, Texas


Are your reps struggling to keep customers happy, achieve FCR and decrease escalated calls? Ulysses Learning provides conversation skills training to leaders and associates to ensure readiness for anticipating and satisfing customers’ needs.

For the past 18 years, Ulysses Learning has been helping contact centers improve conversations at the point of contact between reps and customers and reps and coaches by leveraging proven content and blended learning approach.

Our solutions include ServiceMentor™, CoachingMentor™, QualityMentor™, SalesMentor™ and Leadership Development. They use our proven Judgment@Work methodology and blend simulation-based e-Learning with other performance improvement components that have been validated through extensive research, client results and ongoing analysis. Help your service organization be primed and equipped with the skills needed for gaining your customer’s confidence and trust.

One reason our training is so successful is because we tailor our training methods to our audiences, taking into consideration their learning style and level of experience including:

• Just-in-time training and coaching, which provides instruction in small snippets at the right time for the learner
• Self-directed, self-paced learning that accommodates different learning styles
• Peer mentoring so learners can share experiences

“Customers should be at the center of what we do. We could have spent a lot of time figuring out training and coaching best practices by ourselves. Instead, we partnered with Ulysses Learning to determine what makes a good customer experience – and trained our employees to make that happen.” – V.P., Customer Service, Utility Company

Deliver the customer service your customers demand by choosing contact center training with proven results.

Contact Ulysses Learning today!
Call: 800-662-4066



XO COMMUNICATIONS – “Solutions you want. Support you need.”

XO Communications is the nations leading provider of unified communications services, offering enterprises, as well as small-to-medium sized businesses, top of the line call center solutions that will boost productivity, improve customer service, and minimize costs. XO provides their customers with exceptional service, by providing them with the right solutions, for the right network. XO Communications is a partner you can trust and will be there to support you every step of the way.

To learn more about XO Communications and their available call center services, visit their website today!

XO Communications Core Services:
- Contact Center on Demand (CCOD)
- Interactive Voice Response (IVR)
- Hosted PBX
- SIP Trunking

13865 Sunrise Valley Drive
Herndon, VA 20171
Sales: (703) 547-2290



Outside Quality and Market Research Fieldwork

Existing programs or new projects. Since 1998.

We enjoy helping businesses clean-up and create QA (call center auditing), customer service evaluation (mystery-shops), satisfaction research (surveys), and call center programs.

We’re looking for client partners that want classy, careful service.

Jared Ray, President/Owner
3481 Oregon Avenue
Youngstown, OH 44509
(877) XzamCorp (992-6267
Direct: (440) 256-3781

Website: www.xzamcorp.com

LinkedIn: http://www.linkedin.com/company/xzamcorp/products?trk=tabs_biz_product

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