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Call Center Times
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  Vendor Directory   Minimize

24/7 DOCTORS ANSWERING SERVICE

Live medical answering service for doctors, physicians, and hospitals. To help doctors and physicians access quality 24 hour medical virtual answering services for the the best possible price.

http://24x7doctorsansweringservice.com/

Other Links:
http://24x7doctorsansweringservice.com/medical/
http://24x7doctorsansweringservice.com/doctors-office-answering-service/

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A BETTER ANSWER

24-hr inbound/outbound call center and answering service. Voice mail, reminder services, dispatch escalation, help desk .. unlimited services to handle any kind of residential or commercial need. In business 46 years by the same owner serving customers throughout the United States with offices in Dallas, Fort Worth and Houston.

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AIRESPRING

Founded in 2001, AireSpring is an award-winning provider of high-volume telecommunications solutions including Long Distance, Toll Free, DIA, TDM, Voice and Fax over IP (VoIP/FoIP), and SIP Trunking. As one of the top providers of call center traffic in the US, we process over 30 billion calls per year and deliver innovative connectivity and enhanced security solutions to thousands of businesses nationwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for high volume call centers:

• 6/6 billing with 6 digit rounding and no penny minimum

• U.S. Outbound/Inbound flat rates or NPA/NXX rate decks available

• No short duration penalties

• High CPS assignment (calls per second)

• Highest Call Completion Percentage (ASR)

• International dialer termination rate decks available for over 60 countries including the UK, Australia, New Zealand, Singapore, and China.

AireSpring’s FREE AireCare Portal gives you the power to track and manage all of your voice traffic data:

• Daily usage and account balance information

• Order and manage your own DIDs instantly

• Calls/Minutes/Charges per Originating IP

• CPS (Calls per second) per hour

• ASR (Answer-seizure ratio) per hour

• Daily CDRs (Call Data Records) available

AireSpring has received numerous industry awards for “Product of the Year,” “Best Telecom Deal,” “Best in Show,” and “Top Recommended Vendor”. For more information go to our website at www.airespring.com or contact Kevin Griffo, Senior VP Wholesale Services at +1.818.738.1996; kevin.griffo@airespring.com; skype: kevin.griffo.airespring, or send an email to sales@airespring.com.

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ALTIVON

Altivon builds some of the largest, most complex contact center solutions. We focus on understanding your needs first and foremost, then design, deploy, support and evolve the best-fit solution. Altivon has focused exclusively on delivering contact center solutions for more than 25 years.
 
Keeping up with contact center technology and trends can be daunting. Altivon can help you form and execute your strategy for elevating customer experience, enhancing employee engagement and evolving operations. Our project teams consist of best in class project managers, solution architects, application consultants, implementation engineers, software developers, quality engineers and trainers. These individuals are certified on key technologies and are expert in their deployment.
 
Give your customers choice and flexibility. Reduce their effort with solutions built around self-service, callbacks, process automation and more. Give your agents greater insight into the customer journey and leverage real-time analytics to guide complex interactions. Get the most out of your operation through performance monitoring and workforce management.
 
Founded in 1989, Altivon operates across North America with deployments internationally. We have delivered contact center solutions based on leading contact center technologies since 1997. We are the only Genesys partner to deploy solutions on all their technology platforms--PureEngage, PureConnect and PureCloud.
 

Keep up on the latest news and trends through our blogebooks and other resources.

Learn about our productsservices and solutions at www.altivon.com.

Contact Info

info@altivon.com
866-982-5848
Connect with us on 
FacebookTwitter and LinkedIn.

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AMERIDIAL
The leaders of Ameridial understand the drive to build your brand, constantly meet ever-increasing customer expectations while also improving acquisition productivity. In collaboration with our clients we have been building and deploying customized call center solutions that leverage our experience, expertise, responsiveness and flexibility to advance our clients business. Ameridial solutions support Customer Acquisition; Customer Service; Healthcare Solutions; and Retail & Consumer Good clients.

Ameridial is the perfect call center partner. We support our clients with customer care, overflow and after-hours support. We enhance your Customer Service, Marketing & Sales Programs whether you serve businesses or consumers. Our agents are trained to deliver the very same quality and performance you expect from your own in-house call center. Ameridial offers flexible, scalable, and cost-effective contact center solutions for both large and mid-size clients.

Ameridial was founded in 1987 and is a privately held company headquartered in North Canton, Ohio. Ameridial has over 700 work stations across 10 contact centers located in Ohio, Illinois, Maine, and North Carolina. Ameridial employs 1000+ Service and Sales Professionals who are ready to support your business needs and requirements.

For more information on Ameridial and our call center solutions please call us at 800-445-7128.
Visit our website at www.ameridial.com

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CALABRIO

 

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management and multichannel voice-of-the-customer analytics—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience. Calabrio ONE—available in the cloud, on-premises, or in a hybrid environment—empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.


Calabrio has been developing and deploying customer engagement-focused solutions since 2007 to provide solutions for organizations across industries with 5 to 50,000 seats. In a big market that is only getting bigger, Calabrio has emerged as a disruptive player in the new world of customer and employee engagement. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. Developed from the ground up, the integrated Calabrio ONE suite is elevating workforce optimization from a commodity-focused on call recording to mission critical technology for the entire enterprise.

Find more at 
calabrio.com and follow @Calabrio on Twitter.

Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.

 

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Call 4 Health
www.call4health.com

Contact:
4720 NW 2nd Ave. Ste. D105
Boca Raton, FL 33431
Phone: 561-994-3334
Fax: 888-422-7352


We here at Call 4 Health have stood with our loved ones and family members when they have been in patient care. We have also been patients. Call 4 Health genuinely understands the traumas faced in times of crisis. We know the patients difficulties in coping with treatment as well as the emotional and financial strain that often accompany a medical situation

Our compassion places patients and their families first. This is what sets us apart and it is the key to our success in continuing to provide the highest quality medical communications management solution to our clients. By maintaining efficient, accurate and timely service, we help medical professionals to care for their patients. We serve patients and patients families with our unique brand of assistance and our commitment to compassionate service.

Call 4 Health utilizes the latest and most innovative technology in the market. While we are fully committed to technological progress Call 4 Health has and always will be a friendly, compassionate voice on the other line. Because the people at Call 4 Health work diligently and are creative thinking, we are continually innovating and adapting. In todays fast paced and ever changing world Call 4 Health is always ready with real solutions consistent with the needs of both client and patient.

Call 4 Health will tailor a plan to exceed the clients expectations while upholding the highest standards of compassionate and ethical communications management available.



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CALLFINDER®

About CallFinder:
CallFinder® is a leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data contained within conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.

Let CallFinder Help Your Business
· Gain visibility into the voice of your customers
· Monitor agent script and regulatory compliance
· Enhance workforce training
· Manage quality monitoring
· Analyze and improve business processes
· Discover revenue opportunities

Contact Information:
www.mycallfinder.com
1-800-639-1700
1795 Williston Road, Suite 200
South Burlington, VT 05403

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CARAS TRAINING

Caras Training
is a consultative training organization which specializes in customer service, sales, retail and coach learning and development programs. We work with clients to improve the way their front line staff engages with customers and prospects in the store, in the boardroom, on the phone and by email. Our clients include publicly traded corporations, privately held companies and non-profit organizations.

We create highly customized learning modules and implementation programs that go far beyond what pre-packed or canned training content can achieve. Custom audio, video, case studies, and elearning reduce training time and increase adoption of new skills for companies and departments of all sizes.

Clients get powerful methodology for influencing customers and prospects and creating long-lasting relationships.

Consider a collaboration with us when your firm needs to make the most of every interaction with customers and prospects. That’s how our training solutions become your powerful results. By phone, email, live chat or in person, your sales, service and support teams can do more in less time when they know how.

Contact:
Ronna Caras
President, Caras Training
508.527.9599
Visit: www.CarasTraining.com
Email: rcaras@carastraining.com

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With more than a BILLION hours of managed dialing experience, Christa Heibel has made a name for herself in the BPO/Contact Center space over the past 20 years. CH Consulting Group combines Heibel’s extensive industry expertise with professional knowledge from across a wide range of industries. The result is a full suite of services for businesses ready to realize next-level results.
 
We’re here when you’re ready for customized solutions.
The CHCG team’s interdisciplinary approach sets us apart. Our wide-range of experience, combined with our broad network of partners allows us to provide a breadth of scalable services based on clients’ needs – whether in the role of direct service provider, project manager or liaison. From long-term interim leadership, short-term monthly support, single project executions and complete outsource management, CHCG delivers proven results. 
 
We’re here when you’re ready for innovative solutions.
We invite you to consider the services listed here as an introduction to what CH Consulting Group has to offer: it starts with people, processes and technology. We augment these core competencies with additional services like fractional leadership, executive coaching, buyer/seller acquisition and more. 

Phone: 218-286-4006
Email: info@thechcg
Website: chconsultinggroup.com
Facebook: www.facebook.com/thechcg
LinkedIn: https://www.linkedin.com/company/ch-consulting-group?trk=biz-companies-cym
Twitter: https://twitter.com/thechcg1
 

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COMFORT TELECOMMUNICATIONS, INC.

Comfort Telecommunications as a leader in the industry has been supplying Headsets and Accessories to Contact Centers worldwide since 1989.

We are here to assist and provide you with quality headsets and excellent customer service that will meet and/or and exceed your expectations.

Our unique buying programs are designed to optimize your purchasing dollars.  The very popular "Try before you buy" or eco-friendly "R.S.V.P" - Recycle & Save Value Program will reward you with instant savings.

Competitive quantity pricing is available.

Contact us today and we will be happy to provide an evaluation of your company's headset use and advise what options you have to reduce your overall equipment costs.

We look forward to talking headsets with you!!

Contact:
Comfort Telecommunications, Inc.
Sandy Laughing, General Manager
1407 SE 47th Terrace
Cape Coral, FL 33904
800-399-3224
www.smithcoronaheadsets.com
www.comfortel.com
www.discontinuedheadsets.com

 

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EMPLOYMENT TECHNOLOGIES 


Employment Technologies can equip you to hire the best Call Center Agents and identify your next Team Leaders—with the highest precision and accuracy. Our talent prediction systems use simulation technology to create an interactive, online test-drive for job applicants based on real-life customer situations and compelling storylines. They are immersed in the challenging role of a contact center agent, transforming employment testing from “words on a page” to immersive problem-solving scenarios.

Once a decision is made to integrate simulations into your hiring process, training and set-up is “challenge free” and takes just a few hours. HR personnel can share the simulations with candidates onsite or remotely. Results are easy to understand and available 24/7. On-going customer care from Employment Technologies’ experienced team is available to all clients.

Our award-winning products are offered under the industry’s widely recognized brand name, EASy Simulations®, that more than double the accuracy of predicting job success compared to traditional testing methods. People who score high on EASy Simulation® for Contact Center Agents are twice as likely to:

• Communicate with clarity and enthusiasm
• Discover customers’ true needs
• Resolve customer issues and complaints
• Expedite customer requests to avoid extended hold times

Contact Center Suite of Products: Employment Technologies offers a comprehensive suite of simulation and interview tools designed specifically for key contact center jobs, such as Team Leaders, Collection Agents, eReps, jobs requiring advanced multitasking, and more. We also offer clients an opportunity to brand their entire hiring process through our EASyView job preview and virtual interview platform.

To speak with a simulation consultant, call Employment Technologies at 877.382.3279. You can also learn more by visiting their website – www.EmploymentTechnologies.com.

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ethosIQ
 
Headquartered in Houston, Texas, ethosIQ’s cloud and premised-based software has been delivering business intelligence to multinational corporations and government agencies since 2009. ethosIQ’s award-winning software collects, correlates and leverages data from multiple, disparate systems, empowering organizations to make informed, real-time decisions. ethosIQ’ssoftware solutions provide analysis and actionable insights that enable clients to deliver a better customer experience while ensuring operational efficiencies and maximizing technology investments. ethosIQ presents the data that enables decisions in minutes, not days or weeks.  
 
ethosIQ processes and analyzes raw data through the Customer Engagement Platform (CEP). The CEP software gathers data from voice, web, multimedia, back office and HR, to then convert the information into invaluable business intelligence. ethosIQ focuses on three software verticals: eCCR (ethosIQ Customer Care Reporting), eUMS (ethosIQ Utility Management Service) and eLRM (ethosIQ License Resource Management).
 
ethosIQ’s eCCR helps clients measure and manage the customer’s journey throughout their environment. eCCR allows call centers to see results in real-time, review agent productivity, examine cradle-to-grave lifecycle of calls, report IVR utilization, manage call flow and much more.
 
In addition, ethosIQ’s offers eUMS, a solution that provides users the ability to collect, correlate and leverage universal utility data in real-time. eUMS manages lifecycle accuracy of order placement and payment of invoices.
 
ethosIQ also provides eLRM, which provides users the ability to monitor license utilization, configuration and HR and IT integration. eLRM eliminates the lengthy and expensive process of traditional license monitoring.
 
Regardless of the service(s) deployed, ethosIQ’s solutions help clients increase revenue and efficiency, decrease operating cost, maintain capacity for growth and change and improve service and support through data analysis in real time.
 
For more information:
Phone: 1-888-ethosIQ

 

 
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Expivia is a full service 21st century omni-channel contact center with its DNA grounded in high end customer care and sales programs. Our management team has worked for some of the largest, most complex brands in the USA.
 
We are a U.S. based PCI Compliant brick and mortar organization located in Erie,
Pennsylvania with 100% American associates. Currently, Expivia operates 500 universal
stations and is currently in expansion mode.
 
Working together with some of the most exacting clients in the marketplace has placed
us in a unique position to understand the needs of highly complex customer service,
inbound marketing, and sales programs. We understand the dynamics of selling, based
on our years of outbound B2B and customer based B2C outbound calling.
 
Expivia is a leader in some of the newest CRM technologies such as Chatbot/Texting
Artificial Intelligence, Video Customer service along with advanced speech analytics. We
can help any organization employ these technologies as a part of their omni-channel
services to their customers. We can help guide organizations through the contact center
marketing channels of today and tomorrow.
 
 
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GCS - GLOBAL CONTACT SERVICES

Our consulting approach focuses on the best process in all phases of the operation to give you a game plan for consistent performance at the lowest cost.

Our core business is Contact Center management and operations. We have installed more than 75 client centers. We have built more than 25 Greenfield locations. Our staff has launched thousands of programs for clients. The GCS consulting team has succeeded in various industries by using a process driven approach. When you need expert advice, you can rely on GCS.

Our unbiased consulting provides the right insight to fix your issues. Our support gives you the tools to keep your center humming along. We can help you repair an entire center or fix individual areas.

  1. Performance
  2. Expanding Customer Experience (CSAT)
  3. Improving Self-Service Usage
  4. Scaling Your Contact Center
  5. Human Capital Management
  6. Effective Scheduling and Workforce Optimization
  7. Fixing a Toxic Call Center Culture
  8. Training, Education, and Coaching
  9. In-House v. Outsource Decision Making
10. Multi- and Omni-Channel Implementation

GCS doesn’t believe in pre-canned solutions. We work closely with our clients to understand all the factors at work. We observe, question, and study carefully. Then we deliver a professional response tailored to your situation.

For more information visit GCSagents.com or call George Simons at 704 647.9621 x 6027

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HRMC (Human Resource Management Center)
 
HRMC is focused on helping call centers find the FASTEST (and most intelligent) way to final interviews!  Its flagship product, HRMC AcclaimSM, helps contact centers break free from outdated, resume-centric, hiring processes and leverage the power of artificial intelligence to quickly identify the best candidates and automatically schedule them for next steps.
 
From the candidate’s perspective, the process is highly engaging.  Whether from a computer, tablet, or mobile device, candidates gain a realistic job preview, are questioned about core qualifications and experience, and participate in challenging, work-related assessments.  Successful candidates are then asked to progress to the next step in the process.  All this is typically done in a SINGLE, 20-25 minute session! (this means losing fewer qualified candidates)
 
From an employer’s perspective, Acclaim opens the door to a wider audience of potential job candidates by making the entire process “resume optional.” Employers work with HRMC to taylor the process from beginning to end… and they have insight and control over the process from initial job posting through candidate scheduling.  Acclaim also features, a series of powerful, on-demand reports.  Whether it’s querying your database for candidates with specific skills, or performing a detailed adverse impact analysis, we’ve got you covered!
 
To experience a demo of HRMC Acclaim or to discuss your specific needs with a call center hiring expert, call HRMC at 800-749-4960 or email us at sales@hrmc.com
 
HRMC also offers a host free articles and white papers related to artificial intelligence in the hiring process. 
 
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INOVA SOLUTIONS

Call to Action!!!

Let Inova Solutions, Inc. provide real time alerting when you need it most – when your contact center is:

• Experiencing higher call volumes than normal
• Hold times are increasing
• Service levels are out of range
• Other performance thresholds are exceeded

For over 30 years Inova has been the choice of world class contact centers. We provide alerting on:

• Wallboards (digital signage TVs, LCDs, LEDs)
• Manager desktop PCs
• PopUps on agent desktop PCs
• Email alerts to mobile devices
• Mobile and desktop PC dashboards

See your numbers they way you need to see them! We can integrate many other sources of data into your alerting strategy as well.


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LISTENTRUST
 
ListenTrust is the high-performance support partner for awesome brand experiences. We listen to your customers, provide solutions, and earn their trust. We specialize in personalized customer engagement, sales, and offer our clients a broad range of solutions in both English and Spanish.
 
We offer solid scalable operations that can expand to meet your needs. Our Corporate Headquarters are located in Portland, Maine, with Contact Center operations in Hermosillo, Sonora, Mexico.
 
Hermosillo, Sonora, Mexico has 550 seats, expandable to 1,000 seats
We currently staff over 800 agents with room to expand to over 2,000 agents. Our agents are Spanish and English speaking and bilingual Spanish-English.
 
Moving into our second decade of business, ListenTrust is the industry leader for English and Spanish language agent services. ListenTrust's executive and management teams have decades of collective call center experience. We have extensive experience handling inbound and outbound sales and lead generation projects, non-profit fundraising campaigns, and customer service for a wide variety of products and serve types for direct response and digital marketing.
 
We are a strategic marketing partner. We approach everything with a marketing mindset to provide you with solutions designed to achieve your goals.
Contact:
Tom Sheppard | Vice President of Business Development
MOBILE: 805.433.5000 | tsheppard@listentrust.com | skype: tsheppard-listentrust | ListenTrust.com 

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Melissa 

Empower speed, accuracy, and productivity with real-time data quality solutions that easily integrate into customized applications. Capture, verify, correct, enrich, and standardize name, address, phone, and email data at point of entry, or in batch, to organize, match, dedupe, consolidate, analyze, and disperse the highest level of global contact data accuracy possible for database management, target marketing, and high-response/low-cost direct mail and fulfillment applications.

Enhance Call Center efficiency with Global Express Entry Web Service that utilizes a type-ahead search functionality to enter addresses with up to 50% fewer keystrokes. Enable point-of-entry verification and correction of U.S. and international phone numbers with Global Phone Verification for over 200 countries and territories, determine Telco switch location, and identify phone numbers as cell, landline, VOIP, residence, business, or home office. Free trials are available for Global Express Entry, Global Phone Verification, and all Melissa Data products.

For More Information:

Contact Us: http://www.melissadata.com/company/contact.htm
Call Us: 1-800-635-4772
Email: info@melissadata.com
Web site: http://www.melissadata.com
Worldwide Locations: http://www.melissadata.com/company/contact.htm
YouTube: https://www.youtube.com/melissadatacorp
Twitter: https://twitter.com/melissadata
Facebook: https://www.facebook.com/melissadata

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MOHR PARTNERS, INC. (MPI) - Call Center Real Estate Experts

Advising companies on the optimal location for call centers is a core competency at Mohr Partners, Inc. (MPI), a global real estate services firm. Since 1986, MPI has been the key adviser on numerous projects for call center operations and corporations. Our broad base of services has earned MPI a preeminent reputation as a “one source” provider of creative approaches and flawless execution of call center strategies. Whether the decision concerns a new call center, consolidation of existing centers, or disposition of a center no longer satisfying operational requirements or economic parameters, MPI is your call center specialist.

For over three decades, Mohr Partners has assisted with numerous call center projects nationally and internationally, providing strategic services and planning, site selection, labor and wage rate analysis, demographic reports, lease negotiation expertise, and market research and analysis. MPI maintains an extensive database of over 1,200 potential call center sites at all times.

We provide a comprehensive approach to call center real estate with a focus on the business drivers and objectives of our clients. We give our clients a global perspective of their real estate costs, developing tailored solutions to reduce real estate occupancy costs wherever their property is located. Our purpose is to align your real estate goals and objectives with your business objectives to ensure your success.

For additional information, please contact:
Jarrett D. Dunaway
Managing Director
Office: 214.273.8682
Cell: 214.280.3196
Email:
jarrett.dunaway@mohrpartners.com
Website:
www.mohrpartners.com
https://www.linkedin.com/in/jarrettdunaway/

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MONET SOFTWARE

Monet Software is a global provider of workforce optimization software solutions for contact centers. Monet’s cloud-based solution, Monet WFO Live, is an affordable and easy to use contact center optimization software solution, which includes workforce managementcall recordingquality assurance and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

Monet WFM is fully integrated with Monet’s Workforce Optimization SuiteMonet’s cloud-based WFO platform efficiently and securely delivers web-based applications at the lowest possible cost. It focuses on fast set up, low operating costs, highest security for web-based deployment, and high performance and scalability. With Monet WFM you get all the benefits of Monet’s WFO platform.

Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. With Monet WFO Live customers get all the benefits of Monet’s WFO platform:
Monet WFM, Workforce Management for Service Cloud™, represents a significant step for helpdesks wishing to optimize their internal organization and scheduling processes, while dramatically increasing customer satisfaction, customer experience and service levels.

Visit us on: www.monetsoftware.com
To access all of our online resources: http://www.monetsoftware.com/call-center-software-resources/
 
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NIGHT NURSE

Since 1999, Night Nurse in partnership with 30 independent answering services has been providing full service triage services for our nationwide medical community. Night Nurse subscribers presently include over 3,800 private practice physicians, practice groups, clinics, hospitals and sentinel educational institutions.

Our triage services are supported by over 150 experienced RNs and NPs; available 24/7/365. Night Nurses’ National Call Center and main offices are located in Framingham, Massachusetts. Triage services are managed by several Nurse Managers, our Director of Nursing Services, and four active Medical Directors.

Several innovative differences distinguish Night Nurse from most other triage providers. Our dispatch staff prioritizes patient calls; thereby assuring that emergent and urgent calls receive attendant priority. We have separate nursing staffs; one to exclusively triage pediatric calls and another for triaging adult calls. Our advanced proprietary systems, promptly direct calls to the next available nurse, that is properly certified to manage the triage call. These steps are taken to assure greater patient safety and result in unmatched patient/caregiver call response times.

Informative Night Nurse Patient Triage Encounter Reports are delivered to client offices, immediately upon completion, and can be directly entered into clients’ EMR systems. Our innovative Physician Portals allow MDs to both monitor and participate in nurse/patient triage encounters from home or office.

Night Nurse has one singular product offering for the medical community…qualitative triage service, whenever needed, and continual investment in systems, helps us to provide our triage services cost effectively.

We also take great pride in our close to 98% rate of client retention.

Thank you for considering Night Nurse as your provider of triage services, or in associate partnering with your answering service.

For further information about our organization, please visit our web site: www.nightnursetriage.com You can also call us @ 508-650-0022 or 800-577-4455.

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Numonix 

Numonix offers the single most versatile unified communications and Skype recording solution for businesses and service providers, featuring over 300 customization options, a Windows 10-like tile dashboard, and enhanced omni-channel playback. All advanced features are included at no extra charge and you have 100% control over how you experience your recordings and your agent/customer data.

Numonix’s RECITE recording solution (unified communications and Skype for Business) takes a unique approach to solving the customer service, compliance and risk mitigation challenges contact centers and enterprises face when interacting with customers. Not only do we enable the capture and storage of all interactions, but we empower businesses to finally structure the recording, storage and reporting the way they want to. Other recording providers offer some flexibility in how businesses manage recorded interactions, but not to the extent Numonix does. Rather than offering flexibility in integration capability, for example, we provide 300+ customization options to easily and quickly craft the recording solution business’s need for their specific challenges.

With extreme versatility comes the ability to generate the precise customer and agent intelligence needed to make real improvements in sales, service, compliance and dispute resolution, as well as dramatically reduce operational costs.

Only Numonix offers…

·         Real-time, proactive self-monitoring system to ensure proper operation and continued uptime of the recorder. 

·         Omni-channel playback - displaying the call, agent video, chat and call details all in a single window. 

·         Hybrid PBX capability to centrally capture interactions from a multitude of PBXs simultaneously.

Links:

Free 20 day trial of Skype for Business recording

Interaction recording

Skype for Business recording  

Phone: +1-855-NUMONIX
Phone: +1-561-952-2600
Email: info@numonixrecording.com

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A premier provider of domestic call center services, OnBrand24, offers comprehensive inbound and outbound programs across a full range of B2B and B2C markets. We specialize in customer service, order processing and order taking, lead generation, appointment setting and market research/list scrubbing.
 
OnBrand24, named by TopTenREVIEWS the Gold Award winner in 2015 and the Silver Award winner in 2014, delivers custom programs for clients that value senior management involvement and commitment to their success. We have a 30-year track record of reducing our clients' business costs while boosting customer satisfaction and maximizing sales revenue.
 
Named to the Inc. 5000 list of the fastest growing companies in the U.S., all OnBrand24 representatives work at our call centers near Boston and in Savannah, GA. We aim to become an extension of your sales and marketing team.
Come visit our new website at www.onbrand24.com and check out our Lifetime Value of a Customer Calculator for free!
 
Call us at 855-ON-BRAND (855-662-7263) ext. 5244

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OUTSOURCE CONSULTANTS - Call Center Advisors

CONSIDERING OUTSOURCING YOUR CALLS?
Outsource Consultants is a call center referral and advisory firm that helps companies find the best call center and BPO outsourcing solution. Our FREE service will save you significant time and help minimize your risk when switching or selecting a new call center partner.

We provide this service to help companies find the best call center outsourcing services to meet their unique needs. Our consultative approach allows us to identify call center providers that are best aligned with your goals and objectives. Our over 20 years of outsourcing industry experience allows us to identify and implement solutions that help your organization save time and help you gain efficiencies.

You can rely on us to recommend a call center with expertise in your vertical market or industry to ensure the success of your initiatives. There is never a fee for our consultation and recommendation of an appropriate call center based on your requirements.

Our process is very simple: Just contact us at 952-303-2478 to discuss your business needs and objectives and we will recommend the top call centers that are the best fit for your outsourcing criteria.

OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors
Contact: Corey Kotlarz
952-303-2478

ckotlarz@outsource-consultants.com
www.outsource-consultants.com

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PIPKINS, INC. 

A privately-held, American-owned company, Pipkins, Inc. was founded in 1983. Headquartered in St. Louis, Missouri, the firm has become the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting and scheduling technology for both the front and back office.
 
Over its 34-year history, Pipkins has consistently created and delivered superior workforce management products for contact centers of all sizes. Pipkins’ boasts 13 industry-first applications with solutions that are 3-5 years ahead of the curve. Today, the Pipkins team continues to develop new applications to provide contact center managers with the state-of-the-art tools necessary to improve the efficiency and effectiveness of their people and systems … tools that are tailored for the management of today’s complex, multi-channel and omni-channel contact center environments. In addition, Pipkins WFM solutions have applications for back office and remote workers, as well as a range of other business operations.
 
The company has an installed base of solutions in a wide variety of industries, from financial services and health care to manufacturing, travel, and telecommunications. Pipkins’ systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.
 
Website: pipkins.com
Phone: 800.469.6106
 
View our info sheets: www.pipkins.com/info-sheets/
Learn more about our solutions: pipkins.com/solutions/
Review all our online resources: pipkins.com/resources/
Additional contact information: pipkins.com/contact/
 
Follow us on social media:
Twitter: twitter.com/pipkinswfm @pipkinswfm 

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POWERHOUSE CONSULTING, INC.

“We simplify complex business processes.”

Founded by Kathleen Peterson in 1987, PowerHouse Consulting is an internationally recognized management consulting firm specializing in all aspects of Contact Centers and Telecommunications. We offer Strategic Planning, Contact Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Learning Programs, and Procurement Management. Chief Vision Officer Kathleen Peterson is a sought-after expert in the in the field of Customer Experience.

PowerHouse works with top leaders across Fortune 500 companies to develop plans that align operational practices with corporate vision. We combine business savvy and technical acumen to yield quick, practical, and cost-effective results. We have collaborated with hundreds of clients across the U.S. and Canada - working with organizations of differing sizes and with varying budgets. PowerHouse has performed assessments for Contact Centers ranging from five to 3000 seats and across industries. These include B2B, Catalog/eCommerce, Education, Financial Services, Government, Healthcare, Insurance, Marketing/Media, Non-profit, Technology, Telecommunications, and Utilities. Dozens of repeat clients continue to be our best endorsement.

As members of the Society of Communications Technology Consultants (SCTC), PowerHouse has no formal relationships with vendors of telecommunications, cabling related equipment, or software. We are the two-time recipient of the Members’ Choice Award - Best in Class, Best Consultancy Company in the Americas Region - from ContactCenterWorld.com. PowerHouse is certified as a WBE in MA and NY and as a DBE in MA and NH.

Kathleen is widely published and has shared her humor, philosophy, and experience in keynotes in the US, London, Paris, Turkey, Dubai, and Hong Kong. Kathleen’s insightful Rants and Raves are featured monthly in Call Center Times. Her new book, Backstage at the Customer Experience: Musings for Contact Center Leaders, is available on Amazon.

Contact us at info@powerhouse1.com or call Chris Hastings, PowerHouse President at 603-488-0203. Visit us at www.powerhouse1.com.
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Procom is an onshore, customer friendly alternative to offshore call centers. Our unique business model provides the economic benefits of 100% USA based agents at near shore pricing. Our educated, motivated and engaged team of agents ensures that quality communication and engagement are never sacrificed.
We are the call center of the future.
Moving at the Speed of Progress
Incorporating the most recent technological advancements into the way we do business, including predictive dialing, blended agents and inbound advanced call routing backed by digital recording capability, is a cornerstone of our success.
Untouchable Quality
Our 100% USA based agents are the engine that drives it. We understand that the real key to servicing our customers is the staff talent we dedicate to handling your projects. Our clients benefit daily from a team that is educated, motivated, and waiting to take your business forward.
Our Service
Procom provides a full-service package for both outbound and inbound services, including :
  • B2B and B2C Marketing
  • Customer Service
  • Telesales
  • Insurance
  • Financial Services
  • Political Polling
  • Complicated Surveys
  • Lead Generation
  • Appointment Setting
Our B2B experience includes supporting the following verticals: Telcom, Internet, Cable, Utilities, Insurance, Office Supplies, Credit Card Processing, Small Business Loans, Wholesale Floorcoverings and Solar.
Blended seats and quick access to additional agents give us a significant advantage handling unexpected spikes in inbound call volume.
Procom is the partner you need for a bright, bold future.
 
CONTACT: Mike Larose mlarose@dialprocom.com O-817-429-6894 C-817-300-6894. 

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QUALITY CONTACT SOLUTIONS

Quality Contact Solutions provides telemarketing and call center solutions that achieve sales results. Since 2007 they have been a premier choice for B2B telemarketing. Their expertise in Telemarketing, Lead Generation, Appointment Setting, Outsourced Telemarketing and Qualified Sales Lead delivery shows the versatility and expansive knowledge of their team. Many companies have partnered with QCS to reduce the time and cost associated with outbound programs.

QCS is led by owners Dean and Angela Garfinkel. The organization has been recognized by the industry as a Call Center subject matter expert and leader in sharing of best practices. The principals of QCS have received numerous awards and accolades over the years including: appointment to the PACE National BOD and elected as Treasurer, appointment to Chapter BOD, Chair of Marketing, DMA Teleservice Council, recipients of Fulcrum, Foundation and Chairmen’s awards. In addition publications such as Call Center Times and Connections magazine recognized QCS management as subject matter experts by publishing numerous articles over the past 5 years on topics related to best practices, compliance, call center technologies, training, and defining goals.
Call us today at 877-755-9188. Or visit our website: Quality Contact Solutions
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RADCLYFFE PARTNERS, LLC

 

Radclyffe Partners, LLC is the premier training and consulting firm that specializes in human performance and world class service delivery for contact centers across all industries. With over three decades of experience in both leading contact centers and providing consulting and training services to thousands of organizations, Radclyffe has created some of the industry’s most recognized best practices with measurable results. From its flagship product, Strategic Interaction Skills™ Workshop (customer interaction skills training) to its latest innovative Discovery Coaching for Service Quality™ Suite of products, Radclyffe always makes sure its products are customized to the client’s environment and achieve the intended results by integrating measurement programs for a 360◦ customer experience perspective. What is the point in measuring world class service interactions without ensuring the customer experienced it? If you want results, contact Radclyffe Partners, LLC today by visiting our website at www.radclyffepartners.com.

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RADISH SYSTEMS
 
Share visuals in real-time during calls.  Radish Systems works with companies that are discouraged  with the inability to complete transactions in the IVR , are frustrated with long call times and low first call resolution rates, and are disturbed that their callers get annoyed and abandon.  The firms we work with want to improve customer experience, save time and money, and increase profits.  
 
ChoiceView®, from Radish Systems is Your Solution!  Businesses share visual content (and data) while talking or chatting with customers via smartphones, tablets, or computers. Callers understand 6x better when they both HEAR and SEE information (Brain Rules, 2014). 
 
Make your customers happy with ChoiceView Visual IVR and/or ChoiceView Visual Agent and hear, “Wow, now I see what you’re talking about!”   
 
Applications.  Cloud-based, patented ChoiceView marries telephone and Internet technology for many use cases: mobile customer care, technical support, true Visual IVR, e-commerce, etc.  Users see and hear your information, save visuals for future use, and submit their own information.  ChoiceView Visual IVR can transfer calls to ChoiceView Visual Agents to continue 'voice with visuals' sharing. 
 
Ease the pain of frustrating Interactive Voice Response systems, live assistance, Virtual Assistants, and bots. ChoiceView transforms IVRs from many vendors into true Visual IVRs.  Radish also offers tools / APIs for developers, partners, and OEMs.  
 
Experience.  Radish's team of telecom experts, with roots back to Bell Labs, invented and deployed the Visual IVR concept starting in 1995.
 
Contact Radish so ChoiceView can solve your challenges.
·         Try ChoiceView now -- call +1-720-440-7560, get free instant demo!
·         Visit www.RadishSystems.com for demo videos and more.
 

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RESPONSIVE CALL CENTER
Responsive Call Center has over 40 years of experience managing inbound, outbound and business process outsourcing services to satisfy our customers’ unique needs. We provide real time technological solutions to optimize work flow. We offer a myriad of telecommunications hardware and software including IVR (Interactive Voice Response),WFM (Workforce Management), Softphone Software, CTI enabled phone applications. We have centers in:

1. Pennsylvania

2. South Carolina

3. Maryland

4. Georgia

5. Florida

6. Managua, Nicaragua

7. Santa Cruz, Bolivia

8. Lima, Perú

Contact:
Byron Bordelon
Responsive Call Center
bbordelon@responsivecallcenter.com
O: (225) 360-3046 or (855) 465-0910
C: (225) 936-6393

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RICHARDSON

Richardson is a global sales training and sales force effectiveness company. We have over 30 years of experience creating customized sales training solutions that build organizational ability and improve individual skill necessary to grow profitable sales. Our approach is highly collaborative, with a focus on enabling the right sales activity and effective customer dialogues at every stage of the selling cycle. To help you achieve your goals, we partner with you to develop a culture of continuous learning that drives sustained improved performance. We provide a Sales Effectiveness system that consists of assessing skill, customized training, and a series of integrated learning sustainment tools to ensure knowledge retention. We partner with some of the largest and most sophisticated companies in the world across all major business sectors providing an emphasis on the necessary skills to execute your sales process. Our solutions are delivered to the highest standards by authentic, passionate and experienced people.

For Call Centers, we offer both online and instructor-led classroom training that covers topics such as negotiations, consultative selling, telephone selling, and customer care. Click here to learn more about our Sales Effectiveness System.

Contact Information: Meghan Steiner – Meghan.steiner@richardson.com
215-940-9255


SENCOMMUNICATIONS, INC.

Sencommunications®, Inc. is a Nationally Certified Women's Business Enterprise with over 27 years of experience in Contact Center products and services. We specialize in providing technology solutions which keep your agents productive while providing the strongest ROI on your investment. Sencomm® is committed to the highest standards of business ethics and makes customer satisfaction our number one priority.

Contact:
Email: info@sencomm.com
Phone: 800-654-2993

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TEAMHEALTH MEDICAL CALL CENTER

With more than 19 years of experience and more than 9 million calls from primary care physicians, specialists, managed care organizations and other healthcare organizations, The TeamHealth Medical Call Center (THMCC) is the premier provider of medical call center solutions. THMCC serves more than 9,500 physicians, health plans, home health and hospice organizations, and employers.  

As a division of TeamHealth Holdings, a 38 year-old physician founded and led medical staffing organization with $3.7 billion in annual revenue, THMCC was originally created in 1996 to serve our own clinics. Through our physician leadershipand commitment to quality, we have grown to provide solutions for some of the most prestigious healthcare organizations in the country.  

THMCC is the cost-effective leader inreducing inappropriate or unnecessary utilization of healthcare resources, enhancing risk management and increasing patient satisfaction as well as promoting patient acquisition and generating referrals within a healthcare system. Our flexible services are designed to meet the unique needs and goals of your healthcare system, making us an invaluable client advisor.      

THMCC is passionate about contributing to the success of our clients. We have our finger on the pulse of the changing healthcare industry and are creating and exploring new technologies to make our provider clients’ lives easier, providing analytics and reporting that positively position our clients, meeting the consumer demands for the way our services are delivered and bringing greater quality and cost containment to our clients and the healthcare industry.

For additional information, visit www.teamhealthcallcenter.com or call us at 888-203-1118.  

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TELEVERGENCE SOLUTIONS, Inc. (TSI)

Televergence Solutions (TSI) is a telecommunications carrier who attributes over 30 years of success and an average length of customer of 15 years to quality and competitively priced products: inbound toll free and high calls per second/call completion rate outbound long distance. Pre-qualified candidates receive a 10,000 minute free trial.

C-Level account management and customer service as a competitive advantage is responsible for the company's average length of customer at 15 years. Customers have direct access to the CTO, CEO and a dedicated Customer Success Manager.

Founded and managed by the CEO, Deb Ward, whose integrity and reputation is exemplary in the telecommunications space, she is the first and current Chairwoman of INCOMPAS (formerly known as Comptel), the industry’s leading competitive telecommunications trade organization.

The company's CTO, David Deutsch, has extensive technical expertise in the call center telecom space and manages the fully staffed, U.S. based 24 x 7 x 365 Network Operating Center (NOC). The technical team has an average of 18 years of experience and is familiar with most legacy and nex-gen platforms; including Dialogic, Acculabs, Brooktrout, Nortel, Avaya, and Asterisk. An on-premise TDM to SIP conversion and loan equipment program for legacy platforms is available to candidates who otherwise qualify.

Leadership, membership, and board roles are maintained within numerous Professional Trade Organizations, including INCOMPAS (formerly known as Comptel), Federal Internet Service Providers Association (FISPA), Insights Association (formerly the Marketing Research Association), National Association of Women Business Owners (NAWBO), Nashville Chamber of Commerce, Professional Association for Customer Engagement (PACE), Telecom Associates and Women In The Channel (WIC). WBENC (Women Business Enterprise National Council) certification has been submitted (July, 2017).

www.tsicorp.net
(800) 770-3691


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THE CONNECTION®

The Connection® provides proactive contact center solutions to your most challenging customer experience issues. We offer customer service, help desk and technical support services via live operator, email, text, live web chat, social media, and brand interaction/reputation monitoring. The Connection® is a leader in the call center industry, leveraging a combined 150 years of experience to successfully achieve our Client’s goals. In addition to call center solutions, we also provide consulting services that maximizes your customer experience in the most cost-efficient way as well as eLearning solutions for call centers looking to effectively, efficiently train their internal call center agents.

Website Link: https://www.theconnectioncc.com/about-the-connection/our-process/

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Seeking a Contact Center Outsourcing Provider?
 
  • To increase sales?
  • Sales team consistently outperforming your in-house team?
  • Contact centers that can scale up quickly?
  • Personalized attention from your outsourcing firm’s leaders?
  • Flexible enough to make changes at short notice?
  • Outsourcing suppliers who stand behind their promises?
  • You’ve found the right place at The Heller Group. 
Obsessed About Your Sales
The Heller Group was founded in 2005. Our mission? We’re obsessed with increasing your sales. Clients capture that obsession, the partnership thrives and client endorsements grow, as The Heller Group has consistently met and surpassed our clients’ outsourcing objectives. That’s why a leading Fortune 50 communications client has included The Heller Group in its Circle of Excellence every year since the award’s inception, and the same client’s President’s and Diamond awards were given to The Heller Group in 2012, 2013 and 2014.
 
Reciprocity, Growth
Our business won’t grow if our clients aren’t growing. It’s no coincidence that The Heller Group was included in The Inc. 5000 ranking of the fastest-growing companies in America. That growth goes back to how much our clients have expanded. In the case of one client: A major fuel management company needing sales and marketing support contracted The Heller Group. After a few months of testing, results generated by Heller Group agents proved to be so valuable that the client enlisted more Heller agents and expanded its sales force 400%. These are the types of results that The Heller Group expects to provide for your contact center sales, marketing and customer care initiatives.
 
Testing the Waters
The relationship can start with a foot in the water before the all-out plunge. The Heller Group will act as your partner to accelerate sales starting with a select team of associates, then scale up after your expectations have been met. And, unlike most of our competitors, we are so serious about delivering results that we even offer flexible pricing options reflecting performance and mutual responsibility.
 
Applying Technology, Access
The important “people and processes” sales elements at The Heller Group are complemented by our investment in advanced and flexible technology, capable of meeting your most complex requirements. Plus, your firm will find the decision makers at The Heller Group approachable and creative, unlike so many competitors oversubscribed, unwilling, or unable to give the proper attention to your account.
 
Let’s start the conversation! email sales@thehellergroupinc.com, or call: 1-877-693-5168

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ULYSSES LEARNING
Are your reps struggling to keep customers happy, achieve FCR and decrease escalated calls? Ulysses Learning provides conversation skills training to leaders and associates to ensure readiness for anticipating and satisfing customers’ needs.

For the past 18 years, Ulysses Learning has been helping contact centers improve conversations at the point of contact between reps and customers and reps and coaches by leveraging proven content and blended learning approach.

Our solutions include ServiceMentor™, CoachingMentor™, QualityMentor™, SalesMentor™ and Leadership Development. They use our proven Judgment@Work methodology and blend simulation-based e-Learning with other performance improvement components that have been validated through extensive research, client results and ongoing analysis. Help your service organization be primed and equipped with the skills needed for gaining your customer’s confidence and trust.

One reason our training is so successful is because we tailor our training methods to our audiences, taking into consideration their learning style and level of experience including:

• Just-in-time training and coaching, which provides instruction in small snippets at the right time for the learner
• Self-directed, self-paced learning that accommodates different learning styles
• Peer mentoring so learners can share experiences

“Customers should be at the center of what we do. We could have spent a lot of time figuring out training and coaching best practices by ourselves. Instead, we partnered with Ulysses Learning to determine what makes a good customer experience – and trained our employees to make that happen.” – V.P., Customer Service, Utility Company

Deliver the customer service your customers demand by choosing contact center training with proven results.

Contact Ulysses Learning today!
Online: 
www.ulysseslearning.com
Call: 800-662-4066
Email: 
info@ulysseslearning.com

 

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UPSTREAM WORKS SOFTWARE, LTD.  

www.upstreamworks.com

Upstream Works provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.
 
For more information contact info@upstreamworks.comor request a personal demo at  demorequest@upstreamworks.com

See UWF in action at www.upstreamworks.com.  

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USA DIGITAL

USA Digital is a leading provider of high volume voice and data telecom products, including Long Distance, Toll Free, DIA, Private Line, and T.38/FoIP.  Whether through SIP Trunking or on our TDM platform, we deliver connectivity and enhanced security for your business. USAD has a strong portfolio of ancillary services and features to complement these core products, such as SMS, MMS, off-site transfers, time of day/overflow routing and customer peering.  USA Digital provides scalability and responsiveness expected by contact centers, without expensive multi-vendor integration.  And, we SAVE you MONEY!  Download our handy product guide to learn more, or visit us at www.usad.com or contact us at 888-872-3787, or sales@usad.com.

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XACT TeleSolutions
www.myxact.com

Contact:
Kathy Gray
Director of Business Development
Office: 217-670-2304
Email:
Kathy.Gray@myxact.com

A premiere provider of call center services and integrated telecommunication services for businesses nationwide. With state-of-the-art call processing technology and a hardworking staff of domestically-based call representatives, we are committed to giving our clients affordable and effective solutions for their inbound and outbound call center needs. Our Call Center agents are proficient at providing customers with personalized insight and direction. Whether you're a company that regularly sees high volumes of calls or a business entering a seasonal period where calls triple or quadruple in average occurrence, we are here to help you. We support telephone calls, emails, and provide interactive web-based chat services. Call Kathy Gray @ 217-670-2304 to learn more.

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