Call Center Times Vendor Directory

1-800 WE ANSWER CALL CENTER

1-800 We Answer Call Center Inbound/Outbound Call Center Outsourcing Solutions utilizes advanced technology and a dedicated CSR team. We have over 40 years of experience in managing customer relationships for clients in nearly every industry and field. Our sales and support know-how, excellent business call center agent training programs, and diligence in creating our client accounts combine to create the best call center outsourcing opportunity for your company.

1-800 We Answer Call Center is a trusted member of the Association of TeleServices International (ATSI), the Better Business Bureau, and is certified as a Government Services Administration Call Center provider.

Advanced Call Center Services including, catalog order taking, credit card processing, order entry, order tracking, up-sell, cross-sell.
Outbound Call Center Services and Telemarketing, including research and surveys. Event and Seminar Registration:, bookings, confirmation, lead generation, and event RSVP services.

1-800 We Answer has the latest technology, back-up systems, disaster recovery systems, contingency power sources and utility providers ensuring both ours and our clients systems’ integrity.

Contact: Robert Porter, President/Owner 1-800 We Answer
1-800-932-6793
Email: rob@weanswer.com

Website: www.weanswer.com
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ADVANTAGE, INC.
Since 1996 Advantage, Inc. has been one of the most reliable telephone contact firms used by corporations, candidates and public affairs organizations. We are a creative, fast-moving company made up of personnel with decades of combined experience in telemarketing campaigns. Advantage, Inc. conducts cutting-edge programs that set us apart from other firms.

Contact:
James Query
jquery@advainc.com
www.advainc.com

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ALL VEND MANAGEMENT CORP.

All Vend Management Corp. Manages the vending programs of small and large businesses. All Vend is not a vending company. In fact, it is much more. The main difference is that as a vending management company, All Vend is able to develop a seamless vending program so that a business can be assured it is receiving the highest quality products, variety, service and value. Working From your side of the table, All Vend is a one-stop shop for businesses that have a vast array of vending needs or facilities.

As a management company, All Vend works with its network of vending companies to create a system of centralized control that creates fewer headaches. We are able to bring local or minority vendors into the bid pool along with the larger regional and national vendors and current service providers. All Vend’s national leverage with vending companies puts our strength on your side. We’ll make this often-overlooked source of revenues a consistent contributor to your bottom-line!

As your vending management partner, All Vend:

·         Negotiates maximum commissions for your equipment in every location.

·         Gives you national control over your vending programs.

·         Single Point of Contact for all vending issues.

·         Satisfies your associates with name-brand products at fair prices.

·         Eliminates the headaches of identifying and managing reliable vendors.

·         Verifies that all vending companies carry sufficient liability insurance.

·         Ensures vending companies pay on time and provide top-notch service.

·         Simplifies and centralizes vending management for greater accountability.

·         Accommodates your payment preferences, including electronic funds transfer.

·         Clearly documents your sales and commissions by machine, by location with one customizable monthly report.

·         Optimizes equipment, merchandise and service for maximum revenues.

All vend can offer green vending to all our clients.

Contact:
800 W. Airport Frwy, Suite 705
Irving, TX 75062
972-ALL-VEND (255-8363)
800-ALL-VEND (255-8363)
972-607-2517 Fax
www.allvend.com

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ANGEL.COM
Angel.com is a leading provider of IVR and call center solutions. As organizations seek to balance providing high quality customer service with managing costs, Angel.com provides a flexible and cost-effective application to meet both individual business and customer needs. Angel.com’s solutions are built, deployed and managed entirely through a web browser, requiring no additional investment in hardware, software or human resources – at prices low enough to generate immediate ROI. A fully-hosted solution, Angel.com helps organizations of all kinds to deliver a complete IVR or call center experience in hours or days, not weeks or months.

Angel.com has enabled more than 1,600 customers, including Raytheon, Kellogg’s and Reebok, to easily create world-class speech-enabled solutions such as Customer Surveys, Order lines, Payment Lines and automated Name & Address Capture applications. To find out how Angel.com can benefit your business, please visit http://www.angel.com or call 888-MyAngel.

ANSWER CENTER AMERICA, INC.

Smart Call Center Solutions for Your Business World… Answer Center America, Inc.

Industry leader, Answer Center America Inc., repeatedly delivers seamless call center solutions to fuel precise communication needs.

For inbound to outbound call center services, and everything in-between, companies repeatedly rely on ACA for excellence in customer service, cost-efficiency and cutting-edge technology. Answer Center America, Inc. stands above competitors with the ability to customize services to become your seamless solution. ACA goes the extra mile to exceed customer expectations. This dedication and commitment shines through each call at ACA.

As technology advances at a rapid pace, we are continually fine-tuning our services to accommodate new lines of communication that were previously unavailable. Our complete line of services now offers the tools necessary to open every facet of communication, 24/7.

For more information on our call center solutions, visit www.goacanow.com or call 1-800-270-7030.

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ARC, LLC
ARC, LLC was founded in 1996 by Cheryl Thibault. With a home base in Litchfield, Connecticut, ARC services large and small call center clients across the nation and in every avenue of business.

The ARC team is made up of dedicated professionals experienced in call center quality assurance, remote call monitoring and analysis, and telephone mystery shopping. Our company is committed to creating employment opportunities for disabled adults and home-based parents looking for a career that will fit both their needs and their talents.

The ARC Mission
Our Mission is to help our clients deliver outstanding call center service with every interaction through detailed call analysis, individual call coaching sessions, and competitor analysis, ARC works to keep our clients at the forefront of their industry in customer satisfaction and retention.

All of our programs are designed to provide objective, impartial observations to measure the quality of service provided by your call center representatives. The customer may call the first time due to good advertising or a great price - but it's your outstanding service that creates loyal customers that keep coming back!

Contact ARC to start planning your custom call center program at (800) 993-6093 or via our convenient website contact form.

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BAY BRIDGE TECHNOLOGIES
Bay Bridge is the provider of CenterBridge, the world's first long-term strategic planning system for contact centers. CenterBridge's patented discrete-event simulation technology helps optimally answer core business questions, like:

When should we optimally hire?
What is the call volume forecast?
What is this year's budget?
If handle times increase what will happen to service levels?
What is the variance between plan and actual performance?

CenterBridge complements workforce management systems by greatly improving medium- to long-term planning, a step that, when missing, can cause significant service failures. CenterBridge's features save you time and money.

Visit: www.baybridgetech.com

COMMUNICO LTD.
Communico is a training and consulting company that helps organizations build and sustain exceptional service cultures. Our core program is MAGIC(R), which stands for Make A Great Impression on the Customer. Go to www.communicoltd.com to learn more about our services and sign -up for a free trial of our new e-learning tool, MAGIC Workouts.
Contact us at 1-800-777-8241

CONSONA CRM

450 East 96th Street, Suite 300

Indianapolis , IN46240

Office: (317) 249-1700

Toll free: (888) 8 CONSONA (888-826-6766)

www.consona.com/crm

Consona CRM offers companies with vital and multi-faceted customer relationships, or companies offering complex or technical products and services, a wide range of fully-integrated knowledge management (KM) and customer relationship management (CRM) software applications that span customer service and support, sales and marketing..

With the Consona CRM suite of products you can:

. Manage the customer and prospect lifecycle from marketing to sales to service and support.

. Track cases with integrated knowledge resolution.

. Capture, manage and author knowledge from any source.

. Provide adaptive, personalized self-service.

. Make your support center a revenue generator through cross- and up-selling.

. Drive personalized proactive customer dialogue and campaigns.

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CRMXchange
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management issues including customer care, sales, lead generation, and technology. Today, the site offers a wide variety of resources for contact center professionals. Through nearly a decade-long partnership with industry leaders and analysts, CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. Known by our audience as the "event site," CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts, roundtables, and other online events. In addition, the site offers a wide variety of resources for contact center professionals including white papers, case studies, a vendor directory, featured columns, free, offers, and online training classes. http://www.crmxchange.com

In 2007 mycrmexchange was created as a world wide networking space for contact center/customer care professionals where they can share their thoughts on operational and business issues with their peers. Participants will be able to contact their peers through various common denominators such as subject matter, location, etc. Each member receives their own ‘space’ on the site where they can create their own blogs, list their areas of interest and expertise, and upload photos, if they wish. Members will be able to blog in public forums where they can express their views on various issues and will be able to seek out other members in various groups by different profile information and subject matter. http://www.mycrmexchange.com

CUSTOMERSERV, LTD
CustomerServ, LTD is gateway to world class service providers with a special emphasis on emerging outsourcing destinations both offshore and domestic. The leadership team includes Nick Jiwa and Kip Gordman, veterans of the outsourcing industry with over 40 years of combined experience in a wide spectrum of contact center and BPO services. We help our clients partner with outsourcing market leaders in newer, emerging call center and BPO markets and traditional locations as well. We provide outsourcing management services and guidance for our clients, enabling them to get a 360 degree view of the outsourcing world, its latest trends including the ever increasing geographic diversification of delivery partners. We provide a bridge between buyer and purveyor of outsourcing services; we assist in vendor selection, program management, quality assurance, training and development. We provide quantitative and qualitative analysis with a customer centric, solutions oriented approach to helping our clients accomplish goals and objectives within budget. We provide process improvement service for outsourced, captive and in-sourced call centers alike.

DOW NETWORKS, INC.
DOW Networks is a next-generation telecommunications service and solutions provider focused on meeting the international inbound and outbound calling needs of call centers, hotels, distributed businesses and SMBs in various markets worldwide. We offer telecommunications and enhanced voice over IP (VoIP) solutions including domestic and international toll free service, international call termination, IP-based PBXs, call recording and monitoring and more. DOW Networks provides a consultative approach, customer-centric focus and the ability to quickly design and implement telecommunications and VoIP solutions that meet customers’ specific requirements.

Established in 2001, DOW Networks is privately held and headquartered in Atlanta, Georgia with offices in Costa Rica, Jamaica and South Africa. Through sales agents, we also operate in Canada, China, Malta, Panama, Philippines and Trinidad & Tobago. For more information or to request a free consultation, please contact us today at 888.369.6389, via email at sales@downetworks.com or online at www.downetworks.com.

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ENVISION TELEPHONY, INC.
Envision Telephony, Inc. is a global, award-winning provider of software and services that improves performance from the contact center to the enterprise. The company’s flexible, integrated solutions enable Global 2000 customers to consistently deliver legendary customer experiences by improving agent effectiveness, contact center and enterprise performance.

Learn more: www.envisioninc.com or call 206.225.0800 ext. 500.

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ETECH, INC.
As a global leader of customer acquisition and service solutions, Etech has a proven history of helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. For more than a decade, Etech has been a pioneer of introducing and supporting innovative business solutions. Whether applying our expertise to customer retention, monitoring efforts, or technical advancements, Etech delivers unsurpassed excellence.

Headquartered in Nacogdoches, Texas, Etech employs over 2,300 employees. Large enough to serve you, small enough to care, Etech rewards every customer with unparalleled client satisfaction. Bringing you results is not just what we do, it’s who we are.

Our company is comprised of three business divisions, each focused on providing world class services in their areas of expertise.

Etech, Inc. - Best shore call center operations in the United States and India
Etech Business Solution (EBS) - Software/Application Development
Etech Monitoring Solution (EMS) - Quality Assurance Solutions

Visit: www.etechinc.com
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eTELECARE - Founded in 1999, eTelecare Global Solutions is a leading provider of complex business process outsourcing (BPO) solutions. The company offers a full portfolio of sales, technical support, and customer solutions via voice, chat and email from 15 delivery centers located in the Philippines, the United States, Nicaragua and South Africa. We create tangible value for our clients through best practice recruiting, training and metrics-driven operational excellence with a focus on continuous improvement. We organize our business around yours, and align our performance management systems with the business metrics by which you measure your success. Our business philosophy, Investing to Outperform, enables us to create real, sustainable value for clients by investing in people, processes, and technology -- leading to breakthrough results. Visit www.etelecare.com.

Contact: Mark Skoog
Phone: 480-707-5414
Address: 8901 E. Raintree Drive Suite 100
Scottsdale, AZ 85260

GBH COMMUNICATIONS, INC.
GBH Communications, Inc is a leading provider of conferencing solutions, products, and services to businesses, government, and educational institutions nationwide. GBH delivers innovative solutions to its customers and is the only company that offers all key conferenceIP elements, including: video conferencing and audio conferencing systems; MCUs/gateways; corded and wireless headsets; IP PBX's, VoIP phones, professional services; and technical services. Founded in 1983, GBH Communications has installed hundreds of thousands of conferencing systems throughout the U.S. GBH supports its customers with a nationwide sales force located in twelve branch offices coast-to-coast, in-house factory-certified technicians, factory-authorized refurbishment facilities and unmatched TechShield support programs. More information on GBH can be found at www.gbh.com or call us at 1-800-222-5424.

GLOBAL CONTACT SERVICES - www.gcsagents.com
Experience Means Superior Results

Global Contact Services (GCS) is a leading provider of integrated customer care solutions for major corporations throughout the United States.

Our wealth of experience, technology and high-quality results provide our clients with measurable, increased revenue and return on investment from every customer interaction.

The GCS client services team offers experience unmatched in the contact center industry. We understand that our clients’ daily point of contact must be a true business professional who thinks strategically and acts tactically. Our client services team is comprised of associates who have demonstrated success by working with clients and delivering results for many years.

Click Contact Us for more information about how GCS can help you and your organization succeed!

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HIGHERGROUND, INC.
HigherGround, Inc. is a premier software developer of call recording, data integration and reporting tools. These solutions are designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. HigherGround applications are used by call centers as well as by organizations in public safety, financial services, healthcare, government and many other industries.

HigherGround’s solutions collect data from multiple sources (ACD, CDR, IVR, screen capture, agent evaluations, enterprise and customer databases, etc.) and integrates the information into a single interface. The business intelligence reporting and trend analysis tools empower clients with knowledge and insight to improve agent performance, optimize communications resources and increase revenue.

HigherGround’s Fusion Series 7™ is a complete family of proven, innovative solutions that can be combined to meet the specific needs and requirements of any business. These solutions provide the intelligence necessary for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement.
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IMPROVED PERFORMANCE SOLUTIONS
Improved Performance Solutions is a consulting firm that provides specialized solutions for developing management professionals, business teams and training structures in call centers and customer service centers no matter how small or large. We provide the proper training to convert conversations into sales and positive customer service experiences.

Contact us for a free consultation if:

Your managers need help getting organized, articulating business objectives clearly, motivating their staff and holding their employees accountable.

Your teams need help meeting (and exceeding) expectations, getting to know their products inside and out, working together towards the same goal.

Your support systems are not "supporting" your employees' efforts but instead are bogging them down.

Let IPS help take your team to the next level!

Contact:
1-732-261-5472
coaching@ipsforyou.com
www.ipsforyou.com

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INTERALIA, INC.
Call Centers are often the first point of contact customers have with any organization and how they handle a call often determines whether a customer will to do business with your company. With over 34 years experience and 250,000 installations in 60 countries, Interalia has a lot of expertise delivering Call Center solutions companies can trust. Our solutions can help you: reduce caller frustration, speed up call processing, provide consistent messaging, quickly direct callers to departments, play initial caller greetings, tell callers how long their estimated wait time will be, play music and messages to entertain and inform callers, provide basic backup/failover for voicemail and IVR systems, and inform callers of service disruptions or emergency situations. Whether you have two call center seats or thousands, Interalia is a recognized leader in Call Center and Contact Center solutions. For more information visit http://www.interalia.com/Solutions/contact-center-solutions
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INTERIOR CONCEPTS
Interior Concepts specializes in call center furniture. Here are some of the many features and benefits that come from working with us:

• Factory Direct Pricing
• Free Space Planning
• Maximize Valuable Floor Space
• Lifetime warranty

But don’t listen to us. Let our customers tell you why Interior Concepts offers the best furniture solutions:

• “Interior Concepts offers the best space planning and dimensional drawings in the business. Their furniture adapts to any environment. I don’t know of another manufacturer that could have customized their furniture to the exact specifications of our space without charging extra or pushing out lead times.”
• “We chose Interior Concepts because of their custom capabilities and their flexible working attitude.”
• “They were just so easy to work with, and they made my decision making easy.”
• “Any company that can save me time and hit the mark right off the bat is worth their weight in gold.”

For more information and to create your own Interior Concepts success story visit: http://www.interiorconcepts.com/IC/C-C-Times-Directory

www.interiorconcepts.com
info@Interiorconcepts.com
(800) 678-5550

ISCOPIA SOFTWARE, INC.
To triumph in today's global race for talent, it's essential to excel at selecting and developing the most qualified and promising candidates.

Iscopia offers products to help organizations of any size maximize their qualification processes, thus reducing their turnover ratios.

Our newest series of products, AQS is the perfect tool for any organization that has recruiting needs.

It can be used by recruiters or hiring managers of large firms or by the person responsible for hiring in small & medium size businesses.

Users are able to order, deploy and customize, online, a complete series of qualification tools and rank all candidates according to job specific competencies.

AQS is available via subscription and includes tools such as a web career page template, an ATS, ranking questionnaires, psychometric testing and links to job boards, reference checks and background checks.

Visit: www.iscopia.com

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LXM Global Solutions Overview

LXM Global Solutions is a world-class call center services company, focused on providing businesses with innovative, cost efficient, high quality services.

We provide an array of services so that businesses can focus on their core competencies and leave the day to day operations of call center services to us. LXM Global Solutions creates a balance between, quality, efficiency, and cost savings so that the outsourcing experience does not cause a reduction in customers or productivity.

We provide customer service, collections, lead generation, sales, and other services Inbound and Outbound, in both English and Spanish. We allow our customers to personally certify each agent before we service their phone calls; to ensure the comfort level with our representatives and with our company. We provide accurate reporting to ensure that you know your business is being managed to success.

Contact
Lafayette Moran
President
LXM Global Solutions
804-767-2255
lmoran@lxmglobalsolutions.com
www.lxmglobalsolutions.com
http://www.lxmglobalsolutions.com/contact/

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MIDCO CALL CENTER
Midco is a customer contact center specializing in inbound and outbound services including order taking, customer service, market research, customer satisfaction surveys, email, and more. We provide our clients with full time, after hour, and overflow services 24 hours a day, 365 days a year. Midco is very flexible and offers per minute pricing, semi-dedicated agent pricing, dedicated agent pricing and more. Midco is known for high-quality customer contact, up-selling and first call resolution. We provide our clients and their customers with professional, friendly, and seamless service.

For more information, contact us at 800-843-8800 or salesinquiry@midcocall.com. Or visit us on the web at www.midcocall.com.

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MINDSHARE
Mindshare provides automated post-call customer survey solutions. Customer feedback is reported in real-time and immediately transformed into actionable customer intelligence. Clients utilize Mindshare to improve and monitor areas such as agent consistency, customer service levels, and 1st contact resolution. Shortly after their service experience, customers can be connected to, or may be called back by, Mindshare’s automated survey system. Customers respond to surveys using their touch-tone phone and are able to leave free form voice comments. Reports can be pre-scheduled for automatic email delivery, and/or accessed 24/7 dynamically through the web. Customer voice comments can also be captured and played back from a web browser. Reports are updated immediately so that management can incorporate customer insights directly into their operations. Levels of management access reports targeted to their level of responsibility, ranging from corporate level summaries, to individual employee performance reporting for front-line managers. Mindshare’s next-generation phone and web technology is significantly more cost effective than other call center customer feedback methods. The survey and reporting systems are extremely dynamic, flexible and customizable to meet the unique business needs of each client. Mindshare services over 25 industry verticals; including travel, hospitality, financial services, and retail. Mindshare's deep industry exposure and experienced leadership enable clients to benefit from best practices across industries. For more information, call (800) 634-5407, or visit (www.mshare.net).

NCO CUSTOMER MANAGEMENT INC.
NCO Customer Fit Solutions are Custom Fit.

NCO Customer Management Inc. provides global Customer Care solutions to many of the Fortune 500 companies. We offer a wide variety of services including inbound and outbound customer care programs, customer retention, technical support, customer acquisition/sales, e-mail management, Interactive Voice Response and Messaging, Web chat, text messaging and printing/mailing services.

With over 100 locations and over 33,000 employees, our customers think of us as true business partners. When we say Customer Fit, we mean NCO custom fits every solution to specific client needs.

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OKS-AMERIDIAL WORLDWIDE
Founded in 1987, OKS-AMERIDIAL Worldwide is a single source solutions provider offering complete Inbound and Outbound contact center services with locations in The United States, India, and Canada. OKS-AMERIDIAL staffs more than 1500 professional Agents in 11 automated contact centers worldwide.

Contact:
Steve Trifelos
Vice President
OKS-Ameridial Worldwide
800.445.7128 x260
trifelos@oksameridial.com
www.oksameridial.com

PANVIVA, INC.
Panviva is the developer of SupportPoint, the world’s leading Business Process Guidance (BPG) system. Over 200,000 users across 37 countries in 18 languages rely on SupportPoint to guide them through complex processes and policies in real-time. Primary offices are in Wakefield, MA, and Melbourne, Australia. Since 1996, Panviva has been helping its customers, including HP, Caterpillar, Medibank, Thomson Reuters, BT, BUPA, National Australia Bank and Foster’s reduce operating costs while improving performance and compliance. For further information, please visit www.panviva.com or contact Steve Pappas, VP Global Sales, at 781-716-9003.

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PIPKINS, INC.
Headquartered in St. Louis, Missouri, Pipkins provides modern commercial call centers with advanced sophisticated forecasting and scheduling technology.
To Contact Pipkins:
Toll Free (within US) 1-800-469-6106
www.pipkins.com
info@pipkins.com
sales@pipkins.com

PLUM VOICE
Award Winning IVR and Speech Recognition Solutions

For over ten years, Plum has improved call center efficiency by lowering costs, increasing automation rates, and enhancing customer satisfaction through innovative IVR solutions.

INDUSTRY KNOWLEDGE: Plum serves industries such as Health Care, Retail, Telecommunications, Human Resources, Financial Services and Direct Response.

DEPLOYMENT OPTIONS: Applications can be deployed by hosted or onsite VoiceXML IVR systems that deliver high performance.

LATEST TECHNOLOGY: Plum solutions can employ the latest speech recognition and text-to-speech technologies. All of Plum's IVR call center solutions are designed for maximum flexibility and scalability.

FEEDBACK FOR OPTIMIZATION: To monitor customer satisfaction and improve processes, Plum offers configurable post-call customer surveys that provide real-time consumer feedback.

WEB-BASED CONTROL: All of Plum's IVR solutions can be easily configured by a web-based interface.

Contact a Plum consultant for a comprehensive discovery and ROI analysis. Our free consultations have resulted in the creation of hundreds of IVR solutions that produce strong ROI for customers.

Contact Info:
1-866-398-0657
+1-617-712-3000
sales@plumgroup.com
http://www.plumvoice.com/landing/callcenter

PREVISOR
Previsor, a leading supplier of pre-employment assessments and employee selection solutions that help employers identify top performers. Leveraging decades of applied industrial-organizational psychology research, PreVisor develops and deploys content that accurately predicts employee on-the-job performance. PreVisor’s solutions help streamline and standardize hiring processes and reduce recruiting and training costs to better meet strategic HR objectives. PreVisor's award-winning assessments, solutions and consulting support hiring decisions for over 100 of the Fortune 500 and maximize performance for more than 40,000 employers worldwide. www.PreVisor.com

PURESHARE
PureShare® provides CallCenter operators with web-based metrics management and realtime reporting products that proactively deliver critical status information at a glance. PureShare SingleView ITT is a real-time operational metrics product that delivers a holistic view of current business status, trends, history and more based on data consolidated from ACD systems, SQL data bases, spreadsheets, BI tools, and other data sources. And, it can deliver early warnings of potential SLA breaches to enable proactive CallCenter management.
Literally up-to-the-minute and available at the click of a button, SingleView IT allows managers, customers, and staff to clearly see the status of call volumes, agent performance, efficiencies, and other Call Center metrics that concern them. This includes executive-level rollups of performance across the operation as well as drill-downs into details as required.

PureShare SingleView IT is designed for rapid deployment and allows operators of Call Centers to:

Consolidate information from any data source to provide a single point of reference for a complete view of actual CallCenter performance
Quickly gain access to CallCenter metrics information that enables them to improve efficiencies in key areas
Move from reactive service management to a proactive approach with business-rule-based alerts
Proactively monitor any set of metrics and execute actions in the event of exceptions
Provide customers, supervisors, CIOs and staff with custom dashboard views of performance - in the appropriate context for them
Personalize views with select CallCenter metrics, alerts, favorites, annotations, personalized watch points, thresholds, and targets
Reduce the administrative burden required to create and distribute CallCenter metrics and reports to internal and external customers.

PureShare SingleView IT comes with a variety of pre-packaged views to get quickly up and running with dashboards tailored to executives, management, staff and customers in the CallCenter environment. The solution is PDA, cellphone, and Blackberry enabled, and it integrates with external sources of authentication.

Learn more about PureShare SingleView ITT.

RICHARDSON
Richardson is a leading sales training and consulting firm.
Contact: Jim Brodo - jim.brodo@richardson.com

SATORI SOFTWARE, INC.
Satori Software delivers industry-leading address management solutions for any organization that uses postal addresses. The latest innovation from Satori Software, MailRoom ToolKit Capture makes verifying and collecting addresses fast and error-free. Our groundbreaking search technology finds the right address faster. Call center staff simply enter a ZIP Code; then quickly drill down to the caller’s address — no spelling confirmation required. Unique signatures support multiple applications automatically. And visual field mapping makes setup a snap. Other MailRoom ToolKit products integrate address management solutions into your Website, custom application or backend database. Visit www.satorisoftware.com for a demo and free trial software.

1301 5th Ave, Suite 2200
Seattle, WA 98101-2676
Phone:800-553-6477
Fax: 206-357-2901
web: www.satorisoftware.com

SYNERGY SOLUTIONS
Synergy Solutions is an outsourced provider of premier customer contact services that has been continuously recognized for its commitment to quality and ethical teleservices and customer care. Our mission is described as "Synovation" - combining synergy and innovation to create the next generation of customer contact solutions. We employ the power of team and the spirit of innovation to provide our clients with flexible applications and speed to market and this winning combination has fueled our rapid growth. Synergy Solutions offers inbound and outbound live agent call center solutions from seven U.S. facilities including full bi-lingual Spanish and French capabilities as well as access to over 4000 seats in the Philippines. Specialized verticals include financial services, healthcare, insurance, telecommunications, energy, publishing and political advocacy/voter contact.

Contact:
Lori Fentem, President
Synergy Solutions, Inc.
602-296-1600
llfentem@callsynergy.com

TELEFORMIX - ECHO
Teleformix - Echo is a browser-based digital, VoIP and screen capture recording solution – with an integrated CRM tool – designed to record, evaluate, monitor and archive all customer interactions. The available broad spectrum of Web Services provides a truly Service-Oriented Architecture (SOA) allowing simple integration between ECHO and any web services enabled platform. ECHO produces synchronized voice and screen recordings with “over the shoulder” screen clarity and integrates seamlessly with Avaya and Cisco switches in a turnkey solution.

Teleformix offers customizable and highly scalable solutions to seamlessly integrate into any existing business architecture.

ECHO is a feature rich and extremely affordable solution. For additional information, contact Teleformix at 1-800-513-4000, or visit www.teleformix.com

Contact:
Tim Ells/ Vice President - Sales
2100 Golf Road - Suite 460
Telephone: (847)472-5345
Fax: (847)640-1328
E-mail: tells@teleformix.com
Internet: www.teleformix.com

TELE RESOURCES, INC.
Tele Resources, Inc. is a 100% outbound telemarketing center and a multiple year member of the INC 5000, specializing in:

Sales calls
Cross-selling or up-selling
Existing customer calls
Lead generation
Appointment setting
and more…

Tele Resources, Inc., has over 30 years of experience in the telemarketing industry, and has provided services for numerous fortune 500 companies. Tele Resources, Inc. managed to reach such success by providing the best in telemarketing services, hands on program management by the brightest minds in telemarketing, and a never ending commitment to quality.

Make the right call with Tele Resources, Inc.
Mark Swanson today 1-888-698-8787 ext 114
mark.swanson@teleresources.net

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TELESERVICES DIRECT
TeleServices Direct is a leading provider of outsourced call center services to Fortune 500 companies. We have over 20 years experience providing best-in-class services for all outbound and in-bound call programs.

Specialties include:
• New customer acquisitions across multiple industry verticals
• Existing customer cross-sell, up-sell, win-back, surveys, promotions, welcome calls, activation, order processing, customer service, etc.

TeleServices Direct
Patricia Totton, CEO
5305 Lakeview Parkway, South Drive
Indianapolis, IN 46268
USA

Telephone: (888) 646-6626
Fax: (317) 290-2818
Email: patricia.totton@teleservicesdirect.com

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TELVISTA
Telvista’s core business is providing contact center solutions to a broad range of mid-size and Fortune 100 clients. Telvista’s high quality, cost-efficient nearshore and onshore centers provide a viable, competitive solution for both English and Spanish speaking customers. With contact centers strategically located throughout the US and Mexico, our superior technologies and quality personnel deliver a range of customer contact center options, including product support and help desk solutions, customer service support, and sales programs.

Telvista has been recognized within the contact center industry through numerous awards, including the Top 50 Teleservices Agency and MVP Quality awards from Customer Inter@ction Solutions, The Bizz Award, and the Top Outsourcer award from ContactCenterWorld.com. We were also named one of the Top 100 Companies to Work For in Latin America.

Telvista prides itself on delivering world-class service driven by performance and focused on results. If your company has a desire to grow and create a team with a focus on serving your needs and those of your customers, we can help! Contact us at 1-800-563-9699 or visit us at http://www.telvista.com/index.asp for additional information or to request to speak to someone about your contact center needs.

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THE CONNECTION
The Connection® is an award-winning, US-based live operator inbound and outbound call center and service agency. For over 27 years, we have helped leading national corporations outsource their customer service and sales calls. We are proud to have repeatedly been rated by Customer Inter@ction Solutions® Magazine as one of the "Top 50" service agencies in the country. We have also recently been distinguished as an MVP (Marketing Via Telephone) Quality Award recipient. This honor is presented to the call centers that provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image.

Our fully automated, state-of-the-art call center equipment and custom software enables The Connection® to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of both worlds: superior quality, experience, and "hands on" service coupled with the advanced technical capabilities of the finest call centers in the country.

We specialize in sales with upsells, customer service, lead generation with surveys, e-mail response and Web-based call center services. Our goal is to provide the highest level of world class call center service to our clients. For a free quote contact us at 1-800-883-5777 or sales@the-connection.com or visit us at www.the-connection.com.

USA 800, Inc.
USA 800 is the largest 100% employee owned company in America, which translates into greater output for our client partners, higher job satisfaction and, consequently, lower agent turnover rates. For the past 10 years, USA 800 has been named as one of the top 50 inbound call centers by Customer Interaction Magazine. Our three Midwest call centers are comprised of 900+ state-of the art multi-media workstations.

Our mission is to make every contact count - recognizing that every customer interaction is an opportunity to grow our client’s business while creating a more loyal customer relationship. Being employee-owned, we care about success. Yours and ours. With over 30 years experience in the direct response, inbound sales and customer care business, we have been able to demonstrate higher than average results, both top and bottom line, for a multitude of leading companies across a variety of industries.

Tom Davis, President & CEO
USA 800, Inc.
9808 E 66th Terrace
Kansas City, Missouri 64133
(800)821-7539 Ext 383
tdavis@usa-800.com
www.usa800.com

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VirtualLogger, LLC
VirtualLogger is the leading provider of hosted/SaaS recording and quality monitoring solutions for contact centers. Our unique offering eliminates capital expense, cuts initial costs up to 90%, and guarantees your satisfaction.

Here are some reasons clients choose VirtualLogger:

- Eliminate capital expense and cash drain
- Avoid technology risk and "forklift upgrades"
- Adjust monthly expense to your actual usage
- Dramatically cut IT costs
- Lowest total cost of ownership
- Inexpensive alternative to Third Party Verification
- Phone and screen recording
- More recording methods: VOIP, trunk, station, service observe, IVR.
- Web-based access from anywhere
- Integrated on-line scoring and e-coaching
- Minimum technology footprint - no software installed on user desktops
- Multiple redundancy, high security - we protect your data better than you can
- Zero-equipment option available
- Short term and seasonal projects
- Deployment as fast as 3 days
- Upgrade your legacy systems at far less than buying new
- Satisfaction guarantee: You're happy or we cost you nothing

With the VirtualLogger hosted service approach, you pay us monthly, so we need to keep you happy every month. Which gives you the best service and the best support.

VirtualLogger LLC
info@virtuallogger.com
www.virtuallogger.com
866-864-5376