Thursday, September 17: TECH TANK ROUNDTABLE: Analytics and Quality Assurance Sponsored by inContact, NICE, VPI
2:00PM ET
http://www.crmxchange.com/roundtable/IVR/analyticsSe2015.asp
Two key components of keeping customers happy is knowing what they’re thinking and anticipating their needs. Contact center analytics can do all of this and more. There are multiple applications, including quality, speech, text, sentiment, and interaction analytics. It’s challenging for contact center leaders and managers to determine which solutions offer the greatest potential for improving the performance of their departments. In this webcast, view top QA and Analytics solutions.