November 17: Tech Tank: Omni-Channel Strategies – Aspect, Enghouse Interactive, NICE
While providing customer support over multiple communication channels has become standard operating procedure, contact centers must now take it to the next step by providing a seamless cross-channel customer experience. Omni-channel self-service has become customers' preferred means of engagement. In fact, 65% of all Americans say that they feel good about themselves and the company when they are able to solve a problem without talking to a customer service representative. Because your customers want to try to solve their problems on their own first, offer them the opportunity to do so - and ensure those self-service avenues are engaging, mobile and connected to the rest of your live and automated interaction channels, empowering customers to always have a continuous experience. Join this webcast as we show you three solutions that can assist your Omni-channel journey. http://www.crmxchange.com/roundtable/omnichannel/techtankNov2015.asp