How to Develop a Digital Voice of the Customer Action Plan – Verint
September 27th, 2:00pm Eastern
By differentiating your customer experience with a Voice of the Customer (VoC) program, you can stay aligned with your customers’ needs and expectations, while keeping an edge on your competition.
In this webcast we discuss how to develop an action plan with best practices for collecting and analyzing data across channels. During this presentation, you will learn the following four steps to achieve richer insights and better business outcomes.https://www.crmxchange.com/webcast/digitalVoC/verintsept2018.asp