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Improve Workforce Optimization and Get Gift Card
Ventana Research
November 29, 2016
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The State of Workforce Optimization in 2016
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Agents and schedules are hard to optimize but ensuring an effective interaction with customers for a great experience is the recipe for success. The opposite of which is not acceptable. We don't want it to be that way. Help us understand how to create better workforce optimization, and get the findings in return.
Click here to take the survey
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What's in it for you? Once the research findings are published, all qualified participants will receive a $25 Amazon.com certificate, along with a free copy of the research findings and best practices, a $995 value.
So what are you waiting for? Take the survey now.
Amazon, the Amazon logo and the Amazon Card design are either trademarks or registered trademarks of Amazon Brands, LLC. Amazon is not a participating partner or sponsor in this offer.
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Are You Qualified? The survey for this benchmark research is designed for customer-, call center- and contact center-related business and IT managers and those involved in managing or operating an in-house contact center, offering outsourced contact center services or involved with the purchasing of technology for this area. Solution providers, software vendors, consultants, media and systems integrators may participate in the survey, but they are not eligible for incentives and their input will be used only if they meet the qualifications. Incentives are provided to qualified participants in the research and also are conditional on the provision of accurate and verifiable contact information including company name and company email address that can be used for fulfillment of incentives.
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