2011 SHLPreVisor Business Outcomes Study Report Proves Impact of People Intelligence on Driving Success in Contact Centers & Other Key Business Functions
Fifth Annual Report Shows Direct Correlation Between Successful Talent Assessment Programs and Positive Bottom Line Results
SHLPreVisor, a global leader in talent management solutions now delivering more than 15 million assessments in over 150 countries and 30 languages, today released their fifth annual Business Outcomes Study Report, demonstrating the impact organizations realize from using People Intelligence information to make informed business decisions to achieve positive results. The report reflects the findings of business outcome studies conducted for 47 clients across a wide range of job types and industries – from hourly to managerial employees across sectors including retail, healthcare, transportation, telecommunications and more.
"Today’s market pressures have placed demands on organizational performance at an all-time high, making it more important than ever to have the right workforce in place to drive positive results company-wide – from sales and customer service, to production and executive management,” stated David Leigh, CEO SHLPreVisor. “Our report findings clearly show that those organizations that leverage People Intelligence solutions for recruiting, retaining, and developing top talent typically meet or exceed their internal performance goals.”
This year’s report found that 83% of the studies conducted had a favorable or very favorable outcome, with each assessment solution demonstrating a strong and measurable impact on most or all of the firms’ performance metrics. None of the studies resulted in an unfavorable outcome, with just 17% deemed to be neutral. Sample findings from the report include:
- Telecommunications enterprise reduces turnover by 18% within 6 months
- Customer-focused staff at technology retailer increased sales by $162 million
- High scoring front-line managers across a variety of operational, professional and technical roles have 53% greater likelihood of advancement at transportation firm
- Managers at retail organization provide 15% more sales and add $1.9 million to the bottom line in just 6 months
- Insurance agents at financial services firm increase sales by 150%
- High-scoring managers drive $60 million more in sales
"Year over year we have evaluated the impact that employee assessments have had on our bottom line,” said Karen Wade, Program Manager of Talent Acquisition for T-Mobile. “Since 2005 alone, we have realized a 30% reduction in turnover, which represents $5 million in annual turnover cost savings. The data we gather through our ongoing business outcome studies helps us optimize our talent assessment system while ensuring it evolves with our ever-changing business needs.”
The 2011 report also includes a forecast for employee testing, examining the value of multimedia assessments (those that use audio, video, and/or animation to simulate real-world scenarios for a particular role), as well as the future of structured interviewing, remote and mobile assessments, assessment integration into applicant tracking systems, and more. This section of the report explores whether these new and emerging technologies can enhance the assessment experience for organizations and candidates and more importantly, to what degree they predict job success.
For more information about SHLPreVisor or to request a copy of the Business Outcomes Study Report, visit: http://www.previsor.com/results/report.
About SHLPreVisor
SHLPreVisor is the global leader in talent management solutions, driving better business results for clients through superior people intelligence and decisions – from hiring and recruiting, to employee development and succession planning. With a presence in over 50 countries, SHLPreVisor delivers more than 15 million assessments annually in over 30 languages – allowing clients to benefit from both global expertise and local insight. Along with its world-class consulting practices and 24-hour support center, SHLPreVisor clients can access over 1,000 assessments through an easy-to-use technology platform. Headquartered in London, UK, the company has offices throughout the Americas, EMEA and Australia/New Zealand. www.shlprevisor.com.