Telephone Answering Services Provide Crisis Management Solutions
by Robin Vaughn -
June 24, 2013
Telephone Answering Services Provide Crisis Management Solutions
by Robin Vaughn
For the well-being of many organizations, business competencies demand that every phase of crisis management be handled efficiently, especially when it comes to communications, the lynchpin of business support solutions. Partnering with a TAS is a proactive strategy for any company that strives to mitigate the risk caused by unexpected and catastrophic events.
When faced with a disaster scenario your company can generate rapid recovery, protecting your business and its assets, employees, stakeholders and stockholders, as well as public interest by utilizing the skilled customer service operators from a TAS. Crises communications specialists aid industries such as government, finance, healthcare and pharmaceutical, legal, public relations, education, manufacturing, media, marketing, and information technology with emergency response and damage control procedures.
Unexpected major events can cause a business to spin out of control. An experienced telephone answering service helps multiple business organizations to anticipate these turning points and avert the dramatic impact with a systemized approach to crisis management. Comprehensively trained customer service representatives will handle your customizable account protocols under the watchful eye of active supervisors.
A TAS that specializes in crisis management is committed to supplying exceptional support under extraordinary circumstances. Urgent situations stemming from natural, technical, medical, confrontational, or malevolent crises are well within its expertise. Dedicated live operators are accustomed to dealing with serious issues brought about by super storms, power failures, software and hardware malfunctions, patient and public healthcare emergencies, product recalls, boycotts and protests, industrial accidents, and terrorism. Virtual live receptionists offer hotline services and help desk information and will record and relay crucial caller feedback executed in a clear, accurate, and composed manner using priority notification. Whether for an SME, a diversified corporation, a management firm, or a non-profit organization, bilingual live operators are available for emergency response and restoration efforts 24/7.
A qualified TAS facility possesses the technology that facilitates crisis management, damage containment, and the learning modalities that follow. For example, regularly upgraded, high volume equipment can handle emergencies wide in scope and nature and detailed reports can assist in sorting out disaster aftermath for effective business adaptation and improvement.
Outsourcing for emergency services and the advanced technology it brings is an affordable option. Account representatives work with clients to establish individual and adjustable account parameters. You can receive the benefit of their expertise and equipment without making a capital investment.
Disaster phone coverage serves to build consumer trust, safeguard the public, and minimize negative press. Contingency planning that identifies your specific crisis management needs from a TAS facility can yield a virtual communications arsenal for prompt emergency response before, during, and after a crisis scenario.
For more information and a free consultation on the benefits of Telephone Answering Service, contact 1-800 We Answer Call Centers President and CEO Robert Porter on 212-868-1121, or email rob@weanswer.com., www.weanswer.com
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