by Adam Grant, Ph.D. - September 18, 2013

Getting Colleagues to Carry Their Weight: by Adam Grant Ph.D., author of “Give and Take: A Revolutionary Approach to Success”.

This is a great example of why "team rewards" in contact centers should be minimized or avoided entirely.

http://www.linkedin.com/today/post/article/20130715115834-69244073-getting-colleagues-to-carry-their-weight