The Future Call Center Summit - January 21-24, 2014
Register with the code 9CCS_CCTIMES and save an additional 15% off your registration price
January 27, 2014
The Future Call Center Summit
January 21-24, 2014
Disney's Contemporary Resort, Orlando, FL
www.thefuturecallcentersummit.com
Call Center Summit is celebrating its' 9th year with a newly branded and improved Summit -The Future Call Center Summit, an event that challenges the status quo and explores remarkable service every time, everywhere.
The Future is here. Technology is moving into the cloud and customers are contacting you using their mobile devices. Social media and mobile alone have created an "always on" society where the conversation never stops, changing the face of customer service as we know it.
Industry leaders take the stage:
- Bob Simmonds, VP Domestic Travel Operations, Disney Destinations
- Lisa Oswald, SVP Global Customer Service, Travelzoo
- Jim Cavale, Chief Operating Officer, Iron Tribe Fitness
- Colleen Abdoulah, CEO/Chairwoman of the Board, WOW! Internet Cable Phone
- Ashutosh Anil, Business Strategy Specialist, Best Buy Canada, Inc.
- Eric McKirdy, Worldwide Customer Care & Technical Support, Ask.com
- Chuck Sliker, VP Operations Integration & Measurement, Arby's Restaurant Group, Inc.
- Richard H. Goldberg, VP Corporate Quality, Cisco Systems, Inc.
Download the agenda or email enquiry@iqpc.com for a full speaker line up.
What to expect for 2014:
- Keynotes that dissect industry trends worthy of your attention
- Future trends "think tank" for open forum discussion & collaborative learning
- Six pre-conference workshops
- Disney Destinations & World Travel Holdings call center site tour
- Next Generation Focus Day
- Redesigned, action-oriented track themes:
- The people revolution
- Technologies for Supporting Business Goals
- Next Generation Customer Experience
- 40+ Top notch solution providers: See sponsors to date
- Innovation Hall with a presentation theater: Get your Free Innovation Hall Pass
Call Center Times Members Save!
Register with the code 9CCS_CCTIMES and save an additional 15% off your registration price. Easy online registration is available here.
It'd be great to have you be part of the conversation. Please don't hesitate to reach out by calling 1-800-882-8684 or emailing enquiry@iqpc.com if you have any questions.
All the best,
Lisa Schulman
Program Director
The Future Call Center Summit
Customer Management IQ
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