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Complimentary Innovation Hall Pass @ The Future Call Center Summit
Register with the code 9CCS_CCTIMES and save an additional 15%

January 27, 2014

The Future Call Center Summit
 January 21-24, 2014
 Disney's Contemporary Resort, Orlando, FL
 www.thefuturecallcentersummit.com


Join the Customer Revolution with The Future Call Center Summit
.

With our elevated brand, we are pleased to introduce our brand new Innovation Hall accompanied by an Innovation Theater focused on the power of idea sharing and collaboration to transform business outcomes.

Get your FREE Innovation Hall Pass

What's included in your Innovation Hall Pass?

  • Connect with 400+ customer service professionals
  • Unlimited admission to the exhibit hall from January 22-23, 2014
  • Meet with 40+ Top notch solution providers: See sponsors to date
  • Live Technology Demo Drive at 10:15AM on January 23, 2014
  • Access to the Innovation Theater Presentations from January 22-23, 2014
    • Building a Capability & Technology Roadmap: Moving from Vision to Reality

Philip Hamilton, PMP, PH.D, Customer Care Operations, LoyaltyOne

    • Innovation in Call Center Metrics - Value Driven Support: Shifting from Output to Outcomes
      Jessee Hoobler, VP Software Support Americas, Pitney Bowes
      Greg Johnson, VP Worldwide Software Support, Pitney Bowes
    • Customer Satisfaction Surveys - Aligning the Results to Internal Metrics
      Meg Neafsey, VP Customer Service, American Water
  • Concluding Keynote at 4:15PM on January 23, 2014
    • Realizing Continued Success in a Competitive Marketplace where Customer Experience Rocks!
      Richard H. Goldberg, VP Corporate Quality, Cisco Systems, Inc.

Get your Free Innovation Hall Pass. To view a more detailed schedule for the Innovation Hall, please click here.

Call Center Times Members Save!

If you are interested in purchasing a conference pass, register with the code 9CCS_CCTIMES and save an additional 15%! Easy online registration is available here.


It'd be great to have you be part of the conversation. Please don't hesitate to reach out by calling 1-800-882-8684 or emailing enquiry@iqpc.com if you have any questions.

All the best,

Lisa Schulman
Program Director
The Future Call Center Summit
Customer Management IQ


 
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