June 18, 2014

6/17/14 – Tech Tank Roundtable – IVR and Self Service Demo – Presented by Aspect, Creative Virtual, Nuance - The right IVR and self-service solutions improve the efficiency of your contact center by reducing call volume and giving agents more time to focus on interactions such as upsell and cross-sell. Intelligent Virtual Assistants can now answer many inquiries that used to require live agents. To differentiate, organizations must deliver on consumer expectations for customer service that is smart, integrated, and tailored to meet their individual needs—across every channel. Join this 60-minute demonstration roundtable and discover how IVR and Self-Service solutions can lower your costs while increasing customer satisfaction. http://www.crmxchange.com/Roundtable/June2014/IVR_Demo.aspx.aspx