10/28 - Roundtable - Empowering your Contact Center with 'Next Generation' Personalized Customer Care – VoltDelta – Requirements for supporting email, chat, social media, and other forms of contact are looming over customer care professionals who want to provide freedom of choice to customers. Attend this roundtable and you will hear how to better support your customers who want to communicate over multiple channels. http://www.crmxchange.com/webcast/next_generation/voltdeltaoct2014.asp