Home

April 22 - 23, 2015 Orlando, FL
Learn More | Register Online

Join us April 22 - 23 in Orlando, FL for a two-day, highly interactive workshop titled “Creating the Brilliant Customer Experience.”

Customer experience (CX) is hot… Are you taking advantage of its huge potential to make your service business more prominent, progressive, and profitable? This workshop will cover several key concepts including:

Understanding the “Brilliant Performance Chain” and how to use it as a customer experience framework.

What CX is and its relationship to customer satisfaction, service quality, customer loyalty, service recovery, and customer success.

Why no one has more impact on the customer experience than your brilliant service professionals…no one.

Services’ huge potential role in proactively creating brilliant customer experiences.

You will leave this workshop with a deeper understanding of how to create customer success while generating more profitable revenue for your service business.

Contact Us for details or Register Online

Also Available

Support Manager	Field Service Manager
Designed for service professionals who manage Customer Support operations. The course includes topics on managing operational performance, customer satisfaction and more.	Designed for professionals who manage Field Service operations. The course includes topics on effectively managing remote staff, distributed operations and more.
Mar 23 - 27 Sydney, AU May 11 - 15 San Jose, CA May 18 - 22 Costa Rica	Mar 23 - 27 Sydney, AU Apr 20 - 24 Houston, TX Apr 27 - May 1 Windsor, UK

?

Support Supervisor	Strategic Account Management
Designed for professionals who supervise teams of customer and technical support professionals, this course develops the personal leadership skills necessary to create team success.	This course provides account managers with the relationship skills and account management tools necessary to increase customer loyalty and generate new business.
April 13 - 15 Sydney, AU May 27 - 29 Seattle, WA Aug 4 - 6 Denver, CO	Mar 25 - 26 Windsor, UK Jul 15 - 16 Denver, CO Sep 23 - 24 Windsor, UK

"Excellent class, great presenter. I'm doing an MBA and the instructor did a better job on some topics over the course of a few hours than some lecturers do over weeks of classes."

"Best class I have ever attended. The instructor was very knowledgeable and made the material interesting and enjoyable. Highly recommend to all service managers. Thank you."