Buyer's Guide Directory

Customer Survey Solutions

 ANGEL.COM - Angel.com is a leading provider of IVR and call center solutions.  As organizations seek to balance providing high quality customer service with managing costs, Angel.com provides a flexible and cost-effective application to meet both individual business and customer needs.  Angel.com’s solutions are built, deployed and managed entirely through a web browser, requiring no additional investment in hardware, software or human resources – at prices low enough to generate immediate ROI.   A fully-hosted solution, Angel.com helps organizations of all kinds to deliver a complete IVR or call center experience in hours or days, not weeks or months.

Angel.com has enabled more than 1,600 customers, including Raytheon, Kellogg’s and Reebok, to easily create world-class speech-enabled solutions such as Customer Surveys, Order lines, Payment Lines and automated Name & Address Capture applications.  To find out how Angel.com can benefit your business, please visit http://www.angel.com or call 888-MyAngel.


Mindshare
Mindshare provides automated post-call customer survey solutions. Customer feedback is reported in real-time and immediately transformed into actionable customer intelligence. Clients utilize Mindshare to improve and monitor areas such as agent consistency, customer service levels, and 1st contact resolution. Shortly after their service experience, customers can be connected to, or may be called back by, Mindshare’s automated survey system. Customers respond to surveys using their touch-tone phone and are able to leave free form voice comments. Reports can be pre-scheduled for automatic email delivery, and/or accessed 24/7 dynamically through the web. Customer voice comments can also be captured and played back from a web browser. Reports are updated immediately so that management can incorporate customer insights directly into their operations. Levels of management access reports targeted to their level of responsibility, ranging from corporate level summaries, to individual employee performance reporting for front-line managers. Mindshare’s next-generation phone and web technology is significantly more cost effective than other call center customer feedback methods. The survey and reporting systems are extremely dynamic, flexible and customizable to meet the unique business needs of each client. Mindshare services over 25 industry verticals; including travel, hospitality, financial services, and retail. Mindshare's deep industry exposure and experienced leadership enable clients to benefit from best practices across industries. For more information, call (800) 634-5407, or visit (www.mshare.net).


At Random Communications - www.arllc.com


Vocal Labs - www.vocalabs.com